Aria will not setup on network

[Yvonnerita]

I bought a new aria after losing my first one in a house fire.  I cannot sync it to my Internet.  I’ve been on the phone for hours with Fitbit customer service and my Internet provider with no success.  I am returning it to Amazon.  Very disappointing That after all of these years and all the money you make off your products you still cannot get your software to be compatible and easy to follow.

Moderator edit: format

[JohnnyRow]

You might have better luck with Aria 2.  I don't know details but I think the Aria has trouble with newer wi-fi options.

[JuanJoFitbit]

@Yvonnerita It's great to see you in our Fitbit Community! I'm sorry about the setup issues you've experienced with your Aria scale. I totally understand how you feel about this and appreciate your feedback since this helps us to keep improving.

Please don't hesitate to get back if you have any questions!

Thank you for your help @JohnnyRow, See you guys around! 

[Yvonnerita]

It is really a shame. I returned the aria and considered the aria 2. It uses the same settings so I guess I’m out of luck.

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[JuanJoFitbit]

@Yvonnerita  Thank you for joining us in this thread! I'm sorry to hear that you decided to return your Aria scale.

Regarding your concern about the Aria 2 settings, please check out this help article, which has a list of the settings needed in order to connect the Aria 2 to your WiFi network.

I appreciate your feedback and comments since this helps us to keep improving.

Keep me posted!

[Yvonnerita]

I tried everything that Fitbit told me to do. Xfinity does not allow me to change my settings. I looked at the Aria2 and they use the same settings. Maybe Fitbit needs an Aria3 that is compatible with Xfinity. They are a major network.

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[JuanJoFitbit]

@Yvonnerita It's great to see you in our Fitbit Community! Regarding the connection issues that your Aria is experiencing with your Xfinity router, I totally understand that this is frustrating for you. Your feedback is greatly appreciated.

It has come to our attention that some users are experiencing issues with syncing/setting up Aria scales with Comcast/Xfinity routers and we are currently reviewing. 

There is a workaround that has helped most users. For this, follow the instructions below if you haven't done so before:

• Log into comcast/xfinity account
• Once logged in,  visit https://internet.xfinity.com/more
• Edit wifi settings under "Additional Settings"
• Click on 2.4 frequency edit button.
• Select g/n, hit save.
• When the screen refreshes, click edit again, select b/g/n and hit save. 
• Stand on scale
• Continue with the regular setup process

Thank you for your patience. Any update available, I'll make sure to share it in this thread.

[Yvonnerita]

This work around was tried and did not work. My internet service did not allow for me to change my settings.

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