02-01-2018 15:45 - last edited on 09-10-2019 14:53 by MatthewFitbit
02-01-2018 15:45 - last edited on 09-10-2019 14:53 by MatthewFitbit
A while back I got a new modem and my Aria will not connect to it. I read through the troubleshooting on here, and made the necessary changes. My password is alphanumeric with no special characters and is set up as 802.11 b,g,n and STILL won’t connect. I haven’t had this scale for even a year and it’s a major hassle. Any other ideas on getting this to work? I’ve already had to get a replacement Charge 2 after 13 months and I’m really not wanting to spend money on the new Aria. It’s really awful that this is being sold knowing how difficult it is to connect to WiFi.
08-04-2019 19:46
08-04-2019 19:46
Hello - I have the same problem. Has this been resolved, or not?
08-05-2019 19:47 - edited 08-05-2019 19:48
08-05-2019 19:47 - edited 08-05-2019 19:48
There are workarounds but no "fix" for the Aria 1. See the post dated 7-22 from Gschoen for details.
09-12-2019 19:17
09-12-2019 19:17
Has anyone gotten this to work? I just upgraded to Xfinity and now my Aria won't sync either. 😞
09-12-2019 19:28
09-12-2019 19:28
No. I tried and tried. Spent so much time on it and got fed up. Bought the new then, Aria 2 instead.
09-13-2019 12:27
09-13-2019 12:27
09-13-2019 12:40
09-13-2019 12:40
12-14-2019 17:56
12-14-2019 17:56
Where is the update promised here in 2018?????
01-12-2020 08:39
01-12-2020 08:39
I have atlantic broadband and recently upgraded my modem so need to reconnect to the new IP addess. Jow do i do this?
02-10-2020 10:21
02-10-2020 10:21
I just "upgraded" to a new higher speed, higher capacity Xfinity modem/wireless gateway, model: "CGM4140COM".
@JuanJoFitbit do we have an update for this. I really don't want to buy a new $100 Fitbit scale just to support my new wireless gateway. Fitbit should be sending in regular updates for its old models
04-30-2020 14:23
04-30-2020 14:23
This does NOT work for me 😞
I tried many times. Can Fitbit put a listing together of what Xfinity routers the Aria won't work with?
04-30-2020 22:24
04-30-2020 22:24
What we should do? there is any customer services number? its so hard to find help 😞
05-04-2020 02:50
05-04-2020 02:50
I am having the same issue exactly like yours. Did you ever get it to work ? If so , do you mind sharing the workaround. Thanks in advance
05-04-2020 06:08
05-04-2020 06:08
05-04-2020 08:06
05-04-2020 08:06
05-04-2020 17:24
05-04-2020 17:24
Will the Aria scale work synced to my cell phone's mifi? That way, I can just turn on my phone as a hotspot for the scale.
05-20-2020 09:44
05-20-2020 09:44
Can't find additional settings anywhere to change frequency to 2.1.
Does this fox still exist?
Best,
Don
05-20-2020 10:14
05-20-2020 10:14
I found another solution. I have linked the scale to my phone' hotspot. I now turn my phone's hotspot on when using the scale.
05-28-2020 13:44
05-28-2020 13:44
Does the Aria 2 connect to xfinity?
07-29-2020 17:29
07-29-2020 17:29
I see these answers are from 2018. Are there any updates on how to fix the syncing feature using xfinity modem. I used the workaround suggested on the forum and it didin't work.
Does fit bit offer an exchange program? If my Aria is too old, maybe I should update it to a newer model?
07-29-2020 17:54
07-29-2020 17:54