Aria won't connect to my WiFi network

[PudgyKogima]

I am extremely frustrated. It has now been a week since my Aria arrived. And every night I have tried to connect it. And every night it has "No Sync"ed.

This is a very common problem, however, none of the solutions provided on other posts have worked.

• run setup on iPhone - get to "Linking to " then "No Sync"
• updated wifi name and password to be alphanumeric
• tried removing security
• there is no MAC filtering
• the router is configured 802.11b signals, and be set to DHCP

Also, tried to run setup on my laptop but the Connect app doesn't recognize that I'm on the internet.

Customer Service as been no help. Online chat didn't provide any information except to try to do it the setup "fast." then had me call the Help Line. I've called Customer Service twice now and both times they never picked up. On hold for 52 minutes the first time and 1:20 the second time. No advocate ever became available.

Like I said, I'm frustrated. At this point, the scale will be returned.

Moderator edit: updated subject for clarity

[erolbeats]

I had the same issue, but solved by adjusting my phone WiFi settings briefly while completing the setup . Smart WiFi switcher must be off to keep your phone connected to the aria during setup . Ok to turn this songset back on after setup completed. 

[March5]

We were able to solve this by downloading and using the software at this link:

https://www.fitbit.com/au/setup/aria

[JuanJoFitbit]

@March5 I'm so glad to hear that you managed to resolve the issue after downloading the software. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[PreciousAngel]

That didn’t work for me. I decided to buy a scale that was for 20.00 on Amazon that’s compatible with Fitbit app AND it gives me a complete analysis which includes bone density instead of spending another 100.00 for a paper weight! So disappointed in the aria scale!

[MisssUnderstood]

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