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Difficulties while adding users to Aria 2

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‎08-09-2019 00:29 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎08-09-2019 00:29 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Trying to add 3 users to the aria 2 but each time I add someone through their own account linking it to aria 2 it removes everyone else. Why is this so poorly designed? And why is there no information on the help topics

 

 

Moderator edit: updated subject for clarity

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‎08-10-2019 04:31

‎08-10-2019 04:31

@Harry19 welcome to our Fitbit Community! I'm happy to assist you with the difficulties you've experienced when trying to add people to the scale.

 

Please make sure that you are following the steps that are listed in this help article when trying to add the users to your Aria 2. If the issue persists, let me know and I'll be happy to assist you accordingly.

 

See you later! Smiley Happy

JuanJo | Community Moderator

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‎08-13-2019 00:41

In response to JuanJoFitbit

‎08-13-2019 00:41

Hi Juan,

 

Thank you! If all users have established accounts with Fitbit after initial linking, will a simple relinking for all 3 users to the aria 2 device then work a second time? Note that 2 of us have Android and 1 a Iphone device

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