Fitbit Aria Glass Replacement

[ThenAlphaOmega]

To whom it may concern, 

Today I knocked my Aria scales and the glass shattered.  It is not covered under warrantee, but can the glass be replaced ?  Obviously I understand there would be a charge associated with any replacement. done, it just seems a terrible waste to throw it out and buy a new one. You know the endless ruination of the planet etc.  

Please advise if any type of repair can be done and how would I go about getting it done. 

Many thanks in advance 

[Odyssey13]

Hi @ThenAlphaOmega  you might want to check with a local hardware store to see if they know someone who could repair it. You'd want sturdy glass and someone who is able to work with their hands. Fitbit doesn't repair devices or suggest where to take them.

[ThenAlphaOmega]

Hi there, 

Thank you for the response

I did find this post https://community.fitbit.com/t5/Aria-Scales/Aria-2-scales-glass-got-shattered/td-p/4354637 of a similar issue where they suggested " I was able to get in touch with our Support team and was told that they assisted you via chat and send you an email."     But that was a couple of years ago, so maybe things have changed.  

Unfortunately I don't think anyone outside of Fitbit could repair it as it has sensors for BFI and the like 

[Odyssey13]

You can always try to get in touch with customer support. Not sure what their current options are or if you're under warranty.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[ThenAlphaOmega]

Thank you for the response. 

Will try the chat as I am Australia, seems there is not a number for that. 

Warranty has long since expired, but I am ok with paying for the repair ( if they will do it ) 

Thanks again  

[Odyssey13]

Fitbit won't do repairs, sad to say.