02-17-2021 13:07 - last edited on 02-21-2021 12:51 by LizzyFitbit
02-17-2021 13:07 - last edited on 02-21-2021 12:51 by LizzyFitbit
Please, do not redirect me to support page because this os how I ended up here.
Moderator Edit: Updated label
Answered! Go to the Best Answer.
02-17-2021 13:34
02-17-2021 13:34
You'll need to get with support and they will guide you through the process. Chat or a phone call works best, people have said.
Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options
02-17-2021 13:12
02-17-2021 13:12
Hi @osorio where did you purchase it? If from Fitbit.com directly, you have 45 days in which to return it, no questions asked. Beyond that, you have the warranty to work out any issues. If you got it from a different retailer, their policies vary and you'd need to talk to them.
02-17-2021 13:31
02-17-2021 13:31
Thanks for the quick answer @Odyssey13. How do I start the process? Where is the address I should return it to? I bought it in fitbit website, yes
02-17-2021 13:34
02-17-2021 13:34
You'll need to get with support and they will guide you through the process. Chat or a phone call works best, people have said.
Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options