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My Aria air won't sync after getting a new phone

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‎12-07-2024 05:49

‎12-07-2024 05:49

I got a Samsung s24 about 3 months ago and ever since then I haven't been able to sync the data from my Aria air. I have connected it along with my watch and phone. They sync fine. I've reset the scale, removed it from my account and added back and I've done all the other troubleshooting that I've come across. Everything is up-to-date including reinstalling the Fitbit app. 

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‎12-23-2024 10:15

‎12-23-2024 10:15

I'm actually relatively new to using my Aria Air as well.  From what I remember, there's a certain page you have to be on to get it to sync (I think it's the weight tile on the phone) and the phone's BT needs to be on.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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