01-07-2021 11:09 - last edited on 01-11-2021 10:51 by MatthewFitbit
01-07-2021 11:09 - last edited on 01-11-2021 10:51 by MatthewFitbit
Hi everyone.
We are aware that Aria users are encountering an issue when trying to sync. Our Team is investigating the situation and we hope to bring you all back on track very soon.
Thank you for your understanding and patience. We will post more information here when we have an update.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
Answered! Go to the Best Answer.
01-07-2021 16:56
01-07-2021 16:56
I had this issue yesterday (1/6/21) and thought it had something to do with my husband changing our WiFi network name, but just tried to setup/reconnect tonight and it worked! So perhaps it was the glitch!
01-07-2021 17:11
01-07-2021 17:11
If FitBit cannot resolve the no synch issue for the Aria wifi scale by the end of business tomorrow, then all affected users should be demanding compensation from FitBit. Mine is only 4 weeks old. It should not be having problems like this.
01-07-2021 17:31
01-07-2021 17:31
01-07-2021 17:38
01-07-2021 17:38
Yes...the message is No Sync
01-07-2021 18:47
01-07-2021 18:47
Even my Aria shows 'no sync', all my trial weights made today suddenly appeared in my phone app. Looks the situation is improving even the fake message of "no sync" still appears in the scale display.
01-07-2021 19:02
01-07-2021 19:02
It's working for me now!!
01-07-2021 19:49
01-07-2021 19:49
Thanks AAN27 for a glimmer of hope for my very frustrated wife!! Hopefully at our online breakfast later she’ll confirm that hers are also now working ...?? My Aria 2 hasn’t played up yet, but starting to feel anxious about a cynical accelerated product death timetable, which is really stupid as the Air doesn’t do body fat which I really want...
I find it really hard to understand why Google would support such a retrograde path for this product line ... don’t they realise most people would, whilst being quite angry, stump up for an Aria 3 with features we didn’t want rather than get a cheaper inferior spec’d Aria Air...
I’m dumbfounded that Google don’t want all that free Body Fat data we’ve all been giving them ...
Fingers crossed
01-07-2021 21:40
01-07-2021 21:40
Mine are working now! The weights I attempted yesterday but didn't sync also appeared. Phew!
01-07-2021 21:43
01-07-2021 21:43
My last weigh in just synced for the first time in about 24 hours.
01-07-2021 21:55 - edited 01-07-2021 22:03
01-07-2021 21:55 - edited 01-07-2021 22:03
Yeah possible.
Maybe the server was restarted as part of their routine maintenance, and although the server itself came back up and was running, the service/subsystem which handles aria syncing did not start.
I can confirm my Aria 1 Model No. FB201W is working again.
Remember, if you troubleshooted yours, put pin in hole on bottom, removed batteries etc. You will need to do the wifi setup again by putting scale in SETUP ACTIVE mode.
01-07-2021 22:39
01-07-2021 22:39
Working again for me!
01-07-2021 22:53
01-07-2021 22:53
I think there might have been an update over night as I had to put my passcode into my phone. On this assumption I put the batteries back in my scales and they work! If there has been an update, thanks Fitbit.
01-07-2021 23:24
01-07-2021 23:24
It’s solved ! Thank you ! I was one of the first to report this and all lost updates have now registered!
01-07-2021 23:39
01-07-2021 23:39
Update: My Wife was very happy at breakfast!
01-07-2021 23:40
01-07-2021 23:40
Yes, now Syncing Well! Thank's for Fix.
01-07-2021 23:52
01-07-2021 23:52
All working here. My weights from yesterday were lost but my fiancees weren't oddly, but at least the most important ones got kept 🙂
01-08-2021 00:06
01-08-2021 00:06
I don’t know what you’ve changed in your system, but from today’s morning my Aria is syncing again. Thank you !
01-08-2021 00:09
01-08-2021 00:09
Issue fixed !
01-08-2021 00:23
01-08-2021 00:23
Fixed here in the UK too.
01-08-2021 00:42
01-08-2021 00:42
mine is working again, clearly an issue on their side