help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Scale is not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2021 16:45 - last edited on ‎09-27-2021 09:27 by Fitbit Moderator

‎09-26-2021 16:45 - last edited on ‎09-27-2021 09:27 by Fitbit Moderator

Hello,

I’m experiencing the same issue. I’m able to connect to my wifi but my device won’t sync. Please advise on what to do next. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-27-2021 09:27

‎09-27-2021 09:27

Welcome to the Fitbit Community, @fitbutuser333.

 

Thanks for the details about the syncing issue. I recommend you to check this help article: Why isn't my Fitbit scale working? that will help you understand what could be the reason why your scale is not syncing.

 

Hope this helps!

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer
0 Votes