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Set Up Problems with Aria 2 scale

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‎11-22-2019 10:32 - last edited on ‎11-23-2019 03:19 by Fitbit Moderator

‎11-22-2019 10:32 - last edited on ‎11-23-2019 03:19 by Fitbit Moderator

I just set up my new Aria scale and paired it with my Iphone. My phone recorded three different weight measurements this morning, however no other date seems to be recorded (e.g. muscle mass) and no data was synced with the dashboard either on the desktop or the app. The latest weight measurement was entered manually about ten days ago, which shows up properly. The dashboard doesn't show the measurements taken today. My app is up to date. Do I need a more recent phone? I have an IPhone 7. Any other possible sources for the problem?

 

 

Moderator edit: format

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‎11-23-2019 03:19

‎11-23-2019 03:19

@KlizattKS, welcome to our Fitbit Community! I'm happy to assist you with your Aria 2 since it's not syncing your readings to your phone's app. By the way, thank you for checking out that your phone has the most recent Fitbit app version.

 

Please, try logging out of the app, restart your phone, open the app and log in. After this, weigh yourself 5 times in a row and see if the readings get synced properly.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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