12-27-2019 03:56 - last edited on 01-07-2020 05:52 by LanuzaFitbit
12-27-2019 03:56 - last edited on 01-07-2020 05:52 by LanuzaFitbit
Updated my WiFi with new routers. Reconnected and sync scale. Went to weigh myself and it has an error message. I have taken the batteries out and done a factory re-set with no luck. The scales are only just 2 years old.
12-28-2019 14:48
12-28-2019 14:48
Hi @McGeezer,
There are several different "Err" messages, could you be more specific about which one applies to you?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!12-28-2019 19:10
12-28-2019 19:10
I'm experiencing the same "ERR" message, I replaced batteries and the error came up. I reset system to factory three timestimes, replaced batteries and took out batteries several times and no go, still get same error.
12-29-2019 02:13
12-29-2019 02:13
I have reset the scale. It connects to my WiFi ok. When I then step on for the first time it says Hi - sensing - step off -err
01-03-2020 07:29
01-03-2020 07:29
same here! after stepping on, scale says "hi, sensing, step off, err" no weight! we stopped using it last year but i need it to track my mom's weight daily who is a heart failure pt. anyone have a solution?
01-03-2020 08:04
01-03-2020 08:04
mine was about a year old, when this started happening. i just pulled it out of storage to see if i could try to fix, talked to customer support and it is outside the one year warranty (its a little over 2 years old and stopped working at the one year mark), so...... $100+ scale is a hunk of junk. wonder if you bought yours at kohls too? I purchased a fitbit band at the same time and that thing crapped out in half the time, kohls would not accept a return or exchange. never purchasing fitbit products again.
01-03-2020 09:00
01-03-2020 09:00
I am getting Error 1
01-04-2020 08:06
01-04-2020 08:06
Hiya
I am attempting to set up my scales and also getting Error 1.
Has anyone managed to sort this out yet??
01-04-2020 09:39
01-04-2020 09:39
01-04-2020 10:05
01-04-2020 10:05
01-05-2020 11:34
01-05-2020 11:34
Thanks!!