WiFi connection issues

[Vatvedt]

My Aria 2 scale suddenly today can't connect to WiFi. It worked yesterday, no changes was made to my local network. It shows a WiFi connection error, and a smiley with a X with the WiFi symbol.

I've tried to reboot my access point. It works great on my other devices. I've upgraded the firmware on it, but no. My WiFi still works on my other service, but not on my scale.

I've reconnected the scale to the WiFi successfully, but still shows the WiFi connection error. I've connected it to another SSID, the same error is shown. 

I've rebooted the scale, removing the batteries for about 15sec. Still the same error.

Any ideas? A similar thread back in 2018 had the same problem, only the problem was at FitBit, and not customers home. If that's the case, the error handling probably should be changed to reflect that with a firmware update?

Or is the weight just playing me for a fool, since it's April 1st?

Please help.

[duinstrand]

I got the same problem since today.... did the same things...... Asked Fitbit if they did a firmware update or have any other suggestion.

[JuanJoFitbit]

@Vatvedt @duinstrand Welcome to our Fitbit Community! I'm sorry to hear that your Aria scales stopped connecting to your networks even though you haven't done any changes to your network.

Please let me know what is the make and model of your router. Also, let me know if your routers are running the protocol 802.11b or mixed mode (b,g,n) and bandwidth 2.4GHz.

Looking forward to your responses! 

[Vatvedt]

Hi,

Thanks for your reply. My router is an ASUS RT-AC68U. It runs both 2.4GHz and 5GHz. It's connected to the 2.4GHz network, and it has been for about a year. It has worked perfectly until now. This glitch may have happened earlier without me knowing, though.

However, the scale started syncing again, so the problem fixed it self while I was away at work. My guess is that the problem wasn't on my end, but that doesn't matter now. The weigh-ins have been recorded, and all is well at the moment. 🙂

Thanks for your quick reply. 🙂

[duinstrand]

Same here, just checked but Aria2 works again without connection error. On my side nothing changed. Thanks for fast reply, but just for preventing this in the future it might be worthwhile to check what possible root cause this could have been, which is not on my side (all other equipment connected to router worked and no changes in setup before and after).

[JuanJoFitbit]

@Vatvedt @duinstrand Thank you for getting back! I'm so glad to hear that your Aria scales are syncing properly now. Thank you for posting the update here and thank you for reporting this issue. I believe that this was a glitch. However, don't hesitate to get back if you see something unusual again.

As a side note, I'd like you both to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often guys! 

[Carrie273]

Mine only worked for 1 week.  I am so fed up that the cost of these scales and they can't even do what they are supposed to.  The update once at 2am in the morning but always display connection error.  I have reset them multiple times and have now given up, but I feel that for the money paid it is dreadful! 😞

[JuanJoFitbit]

@Carrie273 It's great to see you in our Fitbit Community! I'm sorry to hear about the connection difficulties you've experienced with your Aria 2.

I would like to follow up on this issue and would like to know if the issue persists or if your Aria 2 could be synced.

In the meantime, please make sure that you are following the setup instructions that are listed in this help article.

See you later! 😀

[Carrie273]

Still have the same issue. Syncs once at 2am time. Is set up correctly but always says connection error after weigh in. My broadband is with Virgin Media. This has done this since around a week after purchase. Very frustrating for a product that is so expensive.

[JuanJoFitbit]

@Carrie273 Thank you for getting back! I'd like you to try one more workaround that has been helpful for this type of issues.

Move your scale closer to your router and make sure you're not using a public Wi-Fi network, including any network that requires you to accept terms and conditions or log in before use. If you receive this error more than four times in a row, wait a day before attempting another weigh-in. If the error message persists, let me know and I'll be happy to follow up.

Keep me posted!