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Aria Setup WIFI ERR

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I have a NetGear 300 WNR20003v router and I've spent HOURS trying to accomplish a successfuly link to this scale! How I wish I'd taken a moment to read the community board comments on this issue PRIOR to buying it.  For some reason, I just assumed that it would be as quick and simple as it has been setting up my various FitBit trackers.  Wrong!  Okay, so here's the scoop:

 

1. Followed setup per directions - arrive at "joining wifi"......for maybe 30 seconds then display goes to "wifi err" and I'm back to square one.  This is really infuriating!

2. Rest my wireless router (and my modem) multiple times.  

3. Updated my router firmware.

4. Router keeps "scanning for available networks" so that when I'm asked to log back into the home network at the step just before the scale attempts to "join wifi", my wireless automatically reconnects to the home network and "turns off" the aria network.

5. I made sure the scale is sitting just 12" from the router. 

6. Followed the procedure OVER and OVER and OVER to no avail!  Still no success.  

 

*I have attempted this via my mobile app on a Samsung Galaxy SIII, as well as an Amazon Kindle Fire.  I do not have a desktop PC.* 

 

In the hours I've spent researching this fiasco, I find the following and need info:

 

1.  My NetGear N300 2000v3 router seems to be set to 802.11 but not "b".  HOW DO I CHANGE THAT SETTING to 802.11b??  Note: I'm not certain of this, because I don't have a set of specs for this router.  I did install the router Genie app and I'm able to login to the router, but can find NOTHING that mentions these settings?

2. I follow the directions and successfully connect to the "aria network" on the router and then the instructions tells me to go back to the wifi settings and sign back in to my regular home network.  When I attempt to do this, and the "please enter password" comes up, I'm in the middle of entering that password but my router automatically connects back to the home network.  This is because my router is constantly scanning for available networks.  When this occurs it automatically changes the "aria network" to "turned off"??  Do I need to do something in my settings to keep it from scanning?  I tried telling it to "forget" my home network while I connect to the aria network, but it STILL automatically reconnects anyway.  

 

It would be nice if I could get a FitBit rep to help me step through this, but I've requested this several times via phone and email, with no response other than "please use these troubleshooting" methods.  Please realize, FitBit staff, that many if not most of us are NOT IT SPECIALISTS!   I have done my due dlligence on this and can honestly say I've never had a more frustrating experience attempting to get something like this to work.  I know a little bit about wireless and modems, but not enough to comfortably work with the various advanced settings FitBit suggests.  My suggestion?.....produce a product that is simpler to configure.  We're talking about a scale here.  Not a necessity; a luxury for certain.  However, it seems that you would be concerned that SO MANY of your customers are having the same issues, and these posts go back several years.  So, now that I'm off my soapbox, I would humbly ask that someone contact me with the answers to my questions.  I will post my results and if I can possibly help any other FitBit customers, by posting any success, I will certainly try to do so.  I don't want to send this scale back, but I may end up doing it. People just don't have time to waste like this. Thanks everyone, if you took time to read my "mini-novella".....K.Jones - Roanoke, VA

 

Moderator Edit: All-caps

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48 REPLIES 48

The N300 supports the 802.11b standard. To enable it, you need to change the Mode on the Wireless settings page from "up to 150 Mbps" (which is for n and g) to "up to 54 Mbps" (which is for g and b). Make sure you click the apply button.

 

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THANKS!


Sent on a Virgin Mobile Samsung Galaxy S® III
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Yes, so in order to get this to work you need to slow your entire wireless network to a crawl- that is, if your router even supports this 17 year old technology!

 

<facepalm>

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 I have no idea on how to fix this on the modem HUMAX HG100RL2 can somebody from Fitbit please help?

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@kaj205 It's great to see you in the Community! Your posts caught my attention and I would like to follow up. Were you able to set up your Aria scale and change the router settings as my friends @SunsetRunner and @hinder90 advised?

 

@dttg Thanks for joining us in this thread! Regarding your concern, you need to contact your Internet service provider so they can switch your router settings to 802.11b or mix mode, which are the protocols that your Aria scale supports. Once the settings are changed, set up your Aria one more time as advised in this thread.

 

Let me know if more questions arise my friends and I'll be around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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Does this setting change need to be made on the Wireless Settings page on my laptop?  Where is this located on an Apple?  Also, will this slow down all my network traffic?

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I discovered a fix for routers that use the same SSID across 2.4 GHz and 5GHz channels.  

 

I was also receiving the "WiFi ERR" message and the post marked ask the solution was not clear enough to help me.  I have the T-Link Google OnHub router but the problem would have occurred with any router that has multiple "channels" (2.4 GHz and 5GHz) and uses the same SSID (network name) across channels.  

 

The problem occurred for me when I bought the new router and attempted to setup my existing scale to work on the new router.  For my initial unsuccessful setup attempts I was using devices (phone, laptop, etc.) that were new and utilize the fastest 5GHz wireless "g" and "ac" signals.  I received the "WiFi ERR" message on the scale at the end of each setup attempt.

Using the same laptop I forced my wireless adapter to connect to the router via wireless "b" (2GHz), which is the same signal the scale uses.  On my pc this could be done by going to "Device Manager", "Network Adapters", right-click the name of your wireless card, click "Properties", go to the "Advanced" tab and set the "Wireless Mode" to "802.11b".  After this I went through the scale setup process again and this time the scale successfully connected to the T-Link Google OnHub router.  (Don't forget to switch your wireless card setting back.)

 

My guess is that the device used for setup communicates more about the network it is connected to than just a network name and password.  Meaning that only when I connected to the router in exactly the same way the scale connects, was my device able to communicate the correct information to the scale that would allow it to successfully connect.  Hope this helps someone else!

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I spoke to Fitbit support today, and the solution for me was so simple it made me cry.

The answer to allow the Aria to reconnect to a new WiFi network is actually to delete the Aria users from your account which has the effect of 'un-pairing' your Aria which will then allow it to connect to a new WiFi network. Please note that this operation is NOT possible via the IOS or Android mobile apps which do not have this functionality, so it has to be done via a browser on the Fitbit web site by logging into your account.

Just login and enter settings. Select your Aria from your device list and then click the 'x' against each and all users of the scale. When the list is empty, your aria should be removed from your device list automatically.

At this point you can then run the normal setup procedure to add a new Aria, which will take you through the process of logging onto your Aria itself via WiFi, and connecting it to your house WiFi again.

This worked flawlessly for me with NO special WiFi settings. I only have an alphanumeric WiFi passcode on my router so you may need this but I don't think it matters.

I also didn't have to disable ANY security settings at all, it just works.

You will not lose any previously synchronised weight measurements.

Until I did this - my Aria was flatly refusing to connect at all despite trying all the suggested 'solutions' I could find on the community forum.

Please let me know if it helps you!
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I had actually tried starting "from scratch" multiple times with no success. The only thing that made his work was enabling 802.1b wireless on my wifi router. FitBit confimed that this is in fact a requirement and said some malarky about it being a "stated system requirement" though it's not clear where I am supposed to see this when I bought the product. Anyway, since there is literally nothing they can do about this, you are stuck with the janky workaround of turning on "legacy" support so 802.11b works. This of course slows down all traffic on your 2.4 GHz network because this standard is literally 17 years old, but since I use my 5 GHz network for my computer traffic (I have a dual band wifi router) I was able to avoid having this slow my computer traffic down and I just use 2.4 GHz for IOT where speed is not a concern. Of course, 5 GHz has limited range, but there in lies the sacrifice.

 

I would hope that FitBit puts more moderm wifi hardware in next versions of the Aria scale so it is not necessary to do this arcane step to simply get this device on your network.

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This change has to happen on your wifi router, not your computer. If you have a dual band router. (2.4 GHz and 5 Ghz) you can avoid it slowing down your traffic by having your computers use the 5 GHz band only. Therefore, when you enable 802.11b on your 2.4 Ghz channel it will not be effected. To ensure your computers stay on the 5 GHz network. I made the SSID for both networks different with differnt keys. Then I made sure my computers, ipad, phone, etc.... "forgot" the 2.4 GHz network so it wouldn't pick up on it uniwttingly. Hope this helps.

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Thanks for joining this thread @hinder90 @mschmitz @AaronPlant Woman Very Happy! Thanks so much for sharing some workarounds for this, I'm pretty sure this will help other users. 

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Have a nice week!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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STILL did not wotk 😞 2 hours of this.....


@AaronPlant wrote:
I spoke to Fitbit support today, and the solution for me was so simple it made me cry.

The answer to allow the Aria to reconnect to a new WiFi network is actually to delete the Aria users from your account which has the effect of 'un-pairing' your Aria which will then allow it to connect to a new WiFi network. Please note that this operation is NOT possible via the IOS or Android mobile apps which do not have this functionality, so it has to be done via a browser on the Fitbit web site by logging into your account.

Just login and enter settings. Select your Aria from your device list and then click the 'x' against each and all users of the scale. When the list is empty, your aria should be removed from your device list automatically.

At this point you can then run the normal setup procedure to add a new Aria, which will take you through the process of logging onto your Aria itself via WiFi, and connecting it to your house WiFi again.

This worked flawlessly for me with NO special WiFi settings. I only have an alphanumeric WiFi passcode on my router so you may need this but I don't think it matters.

I also didn't have to disable ANY security settings at all, it just works.

You will not lose any previously synchronised weight measurements.

Until I did this - my Aria was flatly refusing to connect at all despite trying all the suggested 'solutions' I could find on the community forum.

Please let me know if it helps you!

 

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@TMacMeyer Thanks for joining in this thread. I have replied to your post in this thread. If more questions arise, add a post in the thread so I can assist you further.

 

Catch ya later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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I have a solution for the WIFI ERR.

I use my smartphone to setup the wifi and my wife's device as a modem.

She shared her connexion and I use her iphone's wifi as a router.

It worked and moreover you can use your fitbit Aria outside with this solution.

 

Hope that helps.

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I have had my Aria Scale for almost 3 weeks now and have followed all the setup instructions up to login and password... It just will not accept it?

I was surprised when I picked up my Kindle Fire to read and found the Fitbit icon on it also? So I followed the  instructions up to the Login page.... Same results! 

So Now I have my desktop PC and my Kindle both with the same problem???

Please don't give me any high technical advice... I am an 81 yr old Mother and Grandmother.  My Son lives a long way from me. I probably won't see him again until the Holidays. So I may just have to send my Aria back!

Almeda

 

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The prescense of an 802.11b device will only slow your 2.4Ghz network down whilst it is actively talking, and another effect is your regular heatbeat (SSID) beacon packets are transmitted at a slower rate to ensure the "b" devices can hear it along with the "g" and "n" devices

 

My Aria connects for 3 seconds. Unless you are running your network hard whilst standing on the scales, you should not notice any impact from having "b" still enabled for those 3 seconds.

 

I tried turning it off months ago, and just noticed it had not synced in all that time, so "b" is now back on. Hence my visit to the forums.

 

Many low speed, low volume IoT (Internet of Things) will continue to use cheap chips, like "b", as there is nothing to gain from high speed wifi, and they use less power to do so.

 

As you point out, moving the important stuff to "ac" which only operates in 5Ghz, is the correct way for the future, and leave the 2.4Ghz for legacy and IoT stuff.

 

The range of 5Ghz is not that much down over 2.4Ghz, and there are many features in "ac" wave-1 and wave-2 to improve connections at the limits. If you turn down the transmit power of 2.4Ghz then more dual band devices will decide that 5Ghz is just as preferred over the similar or slightly weaker 2.4Ghz, and you will find more usage of 5Ghz by dual band devices.

 

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FitBit does not even standby its product. This is what happens when a company makes false promises to the customers and ship their half tested product into the market. I spend so much money on this dumb Aria and now inorder to use it I have two options

1. reduce my speed by switching to an archiac protocol 

2. keep using it as a normal weighing machine

either case, FitBit has made fool of us. 

Another interesting fact FitBit does not have a customer care service or customer grievance cell. 

This is a crap product!!

I share your pain! 

Best Answer

FitBit does not even standby its product. This is what happens when a company makes false promises to the customers and ship their half tested product into the market. I spend so much money on this dumb Aria and now inorder to use it I have two options

1. reduce my speed by switching to an archiac protocol 

2. keep using it as a normal weighing machine

either case, FitBit has made fool of us. 

Another interesting fact FitBit does not have a customer care service or customer grievance cell. 

This is a crap product!!

I share your pain! 


@hinder90 wrote:

I had actually tried starting "from scratch" multiple times with no success. The only thing that made his work was enabling 802.1b wireless on my wifi router. FitBit confimed that this is in fact a requirement and said some malarky about it being a "stated system requirement" though it's not clear where I am supposed to see this when I bought the product. Anyway, since there is literally nothing they can do about this, you are stuck with the janky workaround of turning on "legacy" support so 802.11b works. This of course slows down all traffic on your 2.4 GHz network because this standard is literally 17 years old, but since I use my 5 GHz network for my computer traffic (I have a dual band wifi router) I was able to avoid having this slow my computer traffic down and I just use 2.4 GHz for IOT where speed is not a concern. Of course, 5 GHz has limited range, but there in lies the sacrifice.

 

I would hope that FitBit puts more moderm wifi hardware in next versions of the Aria scale so it is not necessary to do this arcane step to simply get this device on your network.


 

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@MarreFitbit  Does the company have any plans to come out with a new scale with updated hardware that is compatible with current wifi standards?  

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