Alarm intermittent

[Tammy1707]

Sometimes when my alarm is set it does not go off. For example when I set it at night it will say "6am tomorrow" and then the next morning it does not go off and when I check it on the app, it still says "6am tomorrow". I had the same problem with the last one I had and support did some trouble shooting and told me to return the Fitbit. This is a new fit bit blaze less than a week old. I need the alarm to be reliable. My phone is completely up to date and the alarm on the phone works. Is anyone else having a problem and if so, have you found any solutions?

[fudge22]

Were you awake when the alarm was supposed to go off and it didn't or did you sleep through it? The vibration is not as apparent as it should be for the alarm so it is easy to sleep through for heavy sleepers. 

You can go here https://community.fitbit.com/t5/Feature-Requests/Make-Blaze-vibration-stronger/idi-p/1217806 to vote for a future update addressing the vibration issue. 

Try a small experiment where you set your phone alarm just before your blaze alarm so you are awake when the blaze alarm should go off so you can verify the reliability of the alarm. Most likely the issue is due to the low vibration setting.

[Tammy1707]

I was awake. It didn't go off. I am a light sleeper and do notice everytime it goes off.

Sent from my iPhone

[TracyV125]

Check to make sure your Blaze is actually vibrating by setting a Countdown under the Timer option.  Just set it for 5 or 10 seconds.  If it doesn't vibrate, do a restart of your Blaze and try again.  If that doesn't work, you may have a defective device.   I exchanged my first Blaze for a vibration issue the same day I purchased it.  My replacement one works perfectly.

[JodeEye]

I experience the same issue.  I have to set up a back-up alarm since the Blaze alarm is unreliable.  I have verified the vibration with the timer, and it vibrates with every alert I receive as well.  I find it very frustrating.

[dca1]

Mine does this too! Alarms that are not set to repeat do not work. I have to make them recurring every day  then turn them on and off to use them.

[Tammy1707]

I just called fit bit again and discussed this with them.  The tracker app needed an update so we did the update, restarted the tracker, deleted all the alarms and reset them.  He also said it is a good idea to leave the app open in the back ground on my phone to insure that it syncs properly.  Hopefully this works.  Fingers crossed....

[Robert450]

I have a new Blaze and am having the same problem with alarms. My Charge HR always woke me up but the Blaze misses some alarms and when it does alarm the vibration is so weak I have to be looking at the display to tell it went off.

[AngelaMa]

Hello @Tammy1707, @Robert450 and @dca1 welcome to the Fitbit Community! 🙂 @Tammy1707 let me know if the troubleshoot provided by our support team helps you with the Alarms. @fudge22, @TracyV125 thanks for your cooperation. @Robert450, @dca1and @JodeEye you can try the troubleshoot shared by @Tammy1707: 

- Make sure your app is up to date. 

- Restart your Blaze 

- Delete all the alarms and add them again. 

Let me know if this helps! 🙂 

[Tammy1707]

This did not fix the problem. I have done all the troubleshooting steps multiple times and today, once again, it did not go off. Is there any way for y'all to fix the software? It seems to be a problem on your end.

[AngelaMa]

Hello @Tammy1707! My advise is to contact customer support and explain with details the issue you are experiencing. They can take a look at your tracker's back-end information and provide you a personalized troubleshoot.  

Let me know how it goes! 😉