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Welcome to the forums!
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Hopefully this will help! Lets us know!
Wendy | CA | Moto G6 Android
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03-31-2017
04:46
- last edited on
06-06-2025
07:28
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
03-31-2017
04:46
- last edited on
06-06-2025
07:28
by
MarreFitbit
A warm welcome to the Community @Nik_stevo_18, thanks for troubleshooting this inconvenience by yourself and @WendyB for stopping by.
Have you checked if your tracker is syncing? If you haven't, I recommend following the instructions provided in the Having trouble syncing? post. After these steps your tracker should sync and show the same information as the app.
Let me know the outcome. ![]()