Back button not working

[ranabanana77]

I've had my fitbit blaze for about 18 months and yesterday all of a sudden the back button does not work.  I'm stuck on the screen that tells you steps, heartrate, active hours etc and I can't go back or swipe or turn off my Blaze to restart it.  Any ideas?

[Ernie83]

I've only had mine for a month, and the same happened to me today! That and just realized mine hasn't synced in almost a week! Calling customer support tomorrow

[AlejandraFitbit]

A warm welcome to the Community @ranabanana77 and @Ernie83 it's great to see you around.

If your trackers buttons are not working, you may be able to remove dust or dirt by gently using a toothpick around the buttons. If this does not improve the buttons performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the buttons. After this procedure, you can restart your trackers.

Let me know the outcome. 

[Ernie83]

How can you restart it, if the buttons aren't responding? I've already
cleaned mine, now what??

[AlejandraFitbit]

Since the troubleshoot provided didn't work @Ernie83, I recommend keeping an eye on your inbox for further assistance.

Catch you later. 

[jburkski]

I just started having the issue that the back button no longer works and have tried to steps you list above.  What are next steps?

[ranabanana77]

Fitbit kindly sent me a replacrment as it was only 12 months old


Sent from my Samsung Galaxy smartphone.

[jburkski]

The Back Button has stopped working.  I have tried the "cleaning" remedies shared in the Help Forums to use a toothpick too see if anything is blocking and canned air.  What else is there to do?

[AlejandraFitbit]

Thanks for the update @ranabanana77, I am glad to hear that you will be receiving a replacement. If you need anything else, do not hesitate to post it.

Now @jburkski, welcome to the Forums. I would like to know if you have contacted our support team, have they offer you a solution for this?

Hope to hear from you soon.