Battery drain/Notifications - Samsung Galaxy S8/S8+

[AlessFitbit]

Fitbit Update: 09/3/2017

Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.

---

Fitbit Update: 08/14/2017

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.

Thanks for your patience! 

[ShaftLH]

Is this nonchargeable battery replaceable on the Garmin?


Shaft Howard
Sent from my Verizon Wireless 4G LTE Smartphone

[Frankie0017]

Turn off the sync all day. I had the same problem.

[Shivvy22]

If you turn off all day sync you don't get any notifications then so not really an option. With the iPhone you can have all day sync on and receive notifications and battery lasts 5-6 days. The issue is obviously with the Samsung and fitbits compatibility. 

[DarenB]

Its been since July 19th and my Blaze had yet to work as normal.   All I'm seeing from fitbit are stock answers.  It doesn't bode well for them that they can't take a few minutes to let the customers know what is happening.  I'm seriously thinking about a Samsung Gear Fit 2 or the Garmin Forerunner 35.  I'm done with you fitbit!

---

@Shivvy22 wrote:

If you turn off all day sync you don't get any notifications then so not really an option. With the iPhone you can have all day sync on and receive notifications and battery lasts 5-6 days. The issue is obviously with the Samsung and fitbits compatibility. 

---

[geekinabox]

Same story here.  Just got a S8 and battery life is now horrible.  

Given the length and age of this thread I don't have high hopes for resolution.  If anyone from Fitbit wants to give me a glimmer of hope, please do ASAP, otherwise it looks like I'll be making the move over to other products outside of the Fitbit ecosystem.

[HellsBells208]

I am experiencing the same issue with my blaze and iPhone. I have charged my blaze 4 times in the first past 7 days 

[Melancholyblues]

I have the same issue, upgraded my S6 to an S8 and immediately noticed that both batteries on phone and the blaze not lasting. Contacted fit and to date they have replace the blaze twice. I am getting two days use out of the blaze before having to recharge.

[ErickFitbit]

@ConcernedFit Thanks for sharing that turning OFF "Always Connected" and the "All-Day sync" features have resolved the quick battery drain issues for you as a workaround for now. I have added these suggestions to the main post here. Thanks again.

@TDGARDENS I recommend checking out these recommendations for improving your tracker's battery life.

@Dinah1947 @tmrakic @Kiadriel7 Thanks for confirming that @ConcernedFit's suggestions of turning OFF "Always Connected" and the "All-Day sync" features have resolved the issue for the time-being, just make sure to sync on a daily basis.

@Chuck_J @Funktasm @rsylvan @gellenb @Shivvy22 @BarbLar @Jackilyn81 @Reese65 @Fands @bassthumpa @DarenB @geekinabox @Melancholyblues Have you tried the suggestions by@ConcernedFit of turning OFF "Always Connected" and the "All-Day sync" features? That should temporarily resolve the issue while we're working to resolve this with a permanent fix.

@Funktasm @Roudie I recommend restarting your tracker and checking out these notifications troubleshooting suggestions for Android and for iOS.

@Angusdog @bettybooponcrac @HellsBells208 Have you tried restarting your iOS device and restarting the Blaze yet? If not, give that a try and let me know how that turns out.

@sflee I reached out to our Support Team who will be reaching out within the next 24-72 hours to provide you with further assistance.

[Dinah1947]

I sure hope this is resolved soon because you don't get any notifications with those turned off.
Thanks,

[rsylvan]

I have tried this and am still having the issues....

[bettybooponcrac]

Yes, numerous times!!! I have restarted my phone and blaze countless times and it will reconnect for the time being but then within a few hours it again disconnects. This in turn drains my battery.  My blaze is constantly asking me to restart the bluetooth

[FlorianFalch]

Huawei P10 also drains the battery.

[SunsetRunner]

---

@AlessFitbit wrote:

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.

Thanks for your patience! 

---

So This thread started end of April 2017 when the Galaxy S8 and S8+ was launched into the market.

No resolution to the problem except "turn off Fit Bit functionality"!!! come on get real!! I bought the functions I shouldn't have to turn them off.

 For now the only real solution is to leave everything turned on, accept the occasionally flaky notifications and charge the Blaze daily.

You have had well over 3 months to sort this out, I for one am running out of patience!

[dscammell]

Is this an issue with the Blaze? I had the same issues when I was syncing it with my Lumia 950 XL (as a Fitbit Beta tester), except sometimes I would still get notifications. After switching to the Samsung Galaxy S8, I was hoping for for improved usability. However, now I have to turn off all syncs to save battery and therefore, receive no notifications, which is very important to me. For those who are technically oriented, it would be nice to hear some details on the exact issue. Is it because the Blaze is Bluetooth 4.0 (surprised when I read this, thought it would be 4.2, since it was released December 2014) and the S8 is Bluetooth 5.0? Do you need Beta testers to help resolve this issue?

Again, turning off sync is not a real workaround as it disables other important functionalities (i.e., notifications, GPS tracking, etc.) and adds the inconvenience of performing manual syncs. I could get this same level of non-functionality from a $20 knock-off product.

In summary, please provide more details and let us, the community, do what we can to assist you troubleshoot and resolve these issues. Thanks!

[Funktasm]

@Chuck_J @Funktasm @rsylvan @gellenb @Shivvy22 @BarbLar @Jackilyn81 @Reese65 @Fands @bassthumpa @DarenB @geekinabox @Melancholyblues Have you tried the suggestions by@ConcernedFit of turning OFF "Always Connected" and the "All-Day sync" features? That should temporarily resolve the issue while we're working to resolve this with a permanent fix.

@Funktasm @Roudie I recommend restarting your tracker and checking out these notifications troubleshooting suggestions for Android and for iOS.

I have disabled both the all day sync and always connected feature. I have reset my Fitbit several times, uninstalled and reinstalled the app, disconnected and reconnected, and every other suggestion put forward on this thread. I still have to charge my battery every 12 hours or so. 

The point is that this issue has gone on long enough that there should be progress on an actual fix for this problem other than to turn off features that are supposed to work. Notifications and regular syncing were big factors in buying this. The only solutions posted to this forum have been to disable functions and reset and restart. I shouldn't have to constantly spend 10-15 frustrating minutes resetting and reconnecting. Fitbit needs to put some effort into finding a solution to this problem or do a recall and give us trackers that actually do what they are advertised to do. 

[mt1868]

I have the same battery drain issue, but I also can't get my notifications to work. Did everyone here have to do something special? Or did it just work? I'm considering exchanging it and hoping for better luck with the next one since I see a lot of people at least have that functioning. 

As a side note. The rep on the phone stated they were working on an update for the S8 and that it should be released this month. 

[MishaB]

So I have been experiencing all these issues and have tried all the "solutions" which resulted in  the battery  lasting  24 hours to 12 to now only 2 or 3 hours. But worse than that now I have to actually take my blaze off because the watch starts burning my wrist. The green light no longer pulses for the heart rate feature, it stays on and after 2-3 hours ends up heating up and burning my wrist.

I have been a loyal customer to fitbit since the first fitbit came out, that stopped working so my husband and I both upgraded to the HR Charge. Bought 2 more HR Charges for my other daughters, ended up sending one of them back twice for replacements because the stopped working at 6 months. One is now still working and the other was upgraded to a Blaze as well. When that stopped working he upgraded to a Surge as did my daughter. Once again the stopped working around 1 year. They both moved on to other products, but I remained loyal after my HR Charge stopped working and upgraded to the Blaze. And now I am here at 14 months and nonstop problems! 

This is utterly ridiculous!!!! I have been beyond loyal and the fact that we have had so many problems is totally unacceptable!!!!

This needs to be solved ASAP!!!!!

[maggieb69]

When I first got my blaze it felt like it was burning my wrist too.

Either it's not doing it now or I don't notice now.

Get Outlook for Android

[maggieb69]

When I first got my blaze it felt like it was burning my wrist too.

Either it's not doing it now or I don't notice now.

Get Outlook for Android

[stephgibbs]

Mine is doing the exact same thing!! I was getting really frustrated but so glad to hear it's not just me!!!