Battery drain/Notifications - Samsung Galaxy S8/S8+

[AlessFitbit]

Fitbit Update: 09/3/2017

Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.

---

Fitbit Update: 08/14/2017

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.

Thanks for your patience! 

[ShaftLH]

They will know when we blow up Twitter and the rest of social media

Shaft Howard
Sent from my Verizon Wireless 4G LTE Smartphone

[revpaulcain]

Twitter Fitbit referred me to email, set up a case and asked me to run it until unresponsive. I called customer service. A complimentary replacement (without a return) is on its way. A bad batch of blaze models? We'll see.

[ShaftLH]

Nope... I got a replacement as well...same problem can with replacement.
That is what brought me to this forum. I think it's a bad batch of tech
support/customer care.

Shaft Howard
Sent from my Verizon Wireless 4G LTE Smartphone

[leroycjr]

Totally not true! Had my Blaze for almost 10 months no problems. Took the
latest firmware and upgraded my phone to S8+ and this started. I even went
and exchanged for a new one and still had same issues. It's the batch its
the firmware/hardware vs. new S8+ hardware. There is a problem they haven't
fixed yet and they should just admit it before everyone goes another route.

[Vinny1014]

How do you go about getting a replacement exactly. I'm getting pretty frustrated as my device doesn't last me a day with all features turned off. The problem is that it has been happening for about a month, but I just went over the year mark a couple of weeks ago. Not sure if they will give me a hard time or not.

But I agree with most that it is most likely a firmware or some other update that is causing these issues.

[ShaftLH]

I called the customer support and told them the be problem. They offer you
some B's discount first. Then they offer a better discount, but just keep
letting them know that buying a new Fitbit isn't on the table if the
problem isn't fixed... replacement coming at that point. Mine is beyond a
year as well.

Shaft Howard
Sent from my Verizon Wireless 4G LTE Smartphone

[NessieM]

Hi All

have a result, Fitbit Help are replacing my Blaze. Only purchased in May, they detected the battery problem and today offered the replacement. 

[Spartan64]

Replacement Blaze will not solve the problem. I've had my Blaze for year and a half. Battery life was 4-5 days with my Samsung Note 4. When I switched to S8+ battery life immediately went to 1-2 days. It's either a Fitbit software and/or Blaze firmware problem. They need to get the bottom of the problem and update the software & firmware.


Sent from my Verizon, Samsung Galaxy smartphone

[Mogatrons]

Hello all 🙂

I agree a replacement won't fix this, I've had 2 replacement pebbles and a new watch sent out and the problem persists.. tried it on my friends Sony phone and works fine!! Admittedly I assumed a problem with the Blaze until came across this thread and realised that battery drain has been since got my s8+ last month!!  Sync issues were awful but I realised if I left it and didn't try anything bar the initial set up it synced itself after a day or two and notifications work fine now.. only problem is the battery drain... as I told them when I got the standard "turn everything off" email that I don't buy a car to leave it sat on the drive to look at instead of driving it so why on earth do I want a smart watch that just tells me the time!!!  Ridiculous.. I really hope they send out am update to fix this issue soon as going by this post it's been a problem since the s8/8+ was released!!

Come on fitbit your loosing genuine customers here.. even I'm considering a change of watch.. even though I find everything about the Blaze perfect I'm hesitant in case they sort this problem out... here's hoping!!!

Xx

[tfwalter83]

I posted this thread on the Fitbit FB pages and seems to have been promptly
deleted....

As a user since 2014, it is deeply disturbing that they cannot provide a
fix for this issue except turning off all the features we purchased this
blaze to perform. Having to push my sync manually and not having gps,
music, and notifications makes this a glorified pedometer that I could have
gotten in a happy meal.

So what is the deal fitbit, waiting for your new watch that comes out over
the holidays and offer a small discount to all those who have already
dropped $200 on a tracker that doesn't work???

We need resolution to the very expensive piece of tech we are all already
wearing on our wrists! Obviously there are many loyal users that just want
their blaze to work... but may be jumping Ship to a competitor with
trackers that work!

Seriously disapointed

Moderator edit: Removed personal info 

[bassthumpa]

Disappointing indeed.  And I'm not one to normally get highly vocal about stuff like this... but I have to this time.  I thought about just dropping to an Alta anyway since I miss my regular watch, but then why give them more money when they've shown such subpar effort for what is supposed to be their flagship product?  I think not.

And for them to offer a discount on the purchase of another device is pretty brazen on their part.  "Oh, your $00+ device doesn't work right anymore?  Awww, here, come buy another."

Thing is, they could just come here and provide some sort of indication that they are trying to sort this out, and most of us would be happy with that!  Just say "yeah we've replicated this issue, and we haven't figure out what's up yet, but we're certainly working on it".  Boom,  things would settle down instantly.  But nope.

Keep tweeting and using the hashtag.  If they offer you the same old responses, tell them nope, read the forum.  No troubleshooting steps.  No replacements.  Have them try their own steps before just pawning you off to a case #.

If would be lovely if we could get some eyes from significant tech news sites on this.

Moderator edit: format

[NessieM]

There is obviously a major problem here that needs Fitbit to address sooner rather than later

Ee will see what happens when my replacement arrives 

[DionneZo]

I've been having this issue as well, but with the Surge and the Samsung S8+. Still no fix, and have had my Surge since 2015, so my warranty is up. Please fix, Fitbit!!

[Dinah1947]

Good luck with that! I had mine replaced and still have the same issue….


Sent from Mail for Windows 10

[Xaden]

Thanks for confirming! Upon checking this matter closely, we've determined that this is a known issue and our site team is working to correct it. We apologize for the inconvenience and hope to have things back to normal very soon. We really appreciate your patience and understanding on this matter. In the meantime, let us know should you have other questions.

This is the crap response.  My blaze is only new.  $300 wasted money for a product that doesnt work.  Will tell everyone not to buy.  Shove ur blaze up ur #@!

Moderator edit: format 

[Dinah1947]

I would think you could get a refund from where you purchased it if it is truly new.  I think I am going to request a refund as well.

[AsukaN09]

It is nice to know I am not the only one with Blaze issues.  I thought mine was crapping out.  I take it off the charger at 7am and by 4pm it is completely dead.  Started a few weeks ago...Around the same time my Blaze stopped also reading my heart rate.Is there updates as to why this is happening?  

Is there updates as to why this is happening?  

My co-worker is also having the same issues with his blaze. 

[Mogatrons]

Morning..

I had an update on mine last night.. 2.56

any ideas if this has dealt with any of the battery drain issues?? I'll charge mine this morning myself and see.. it would be brilliant if there was progress in this Samsung 8/8+ bluetooth5 issue finally 

Xx

[Cookie55]

I have just experienced the same problem with the charge previously lasting 3-4 days to all of a sudden lasting 24-30 hours.  I don't have a Samsung 8 so I am not sure what the cause is.  Tried all the setting listed in earlier posts, all I have active now is one alarm and I won't turn it off as the alarm is not going to do much.  I love the alarm function but I will be taking mine back to distributor n the weekend as I think there is an issue.  

[ashpierson4]

I'm so glad to see I wasn't the only one! I got my S8 a week ago and have had to charge my watch every day since. Sad to see this thread opened up back in April with no resolution to it.... looks like I need to start looking for other products (which is sad, I've had a fit bit for 5 years) bit with this and the phone app not tracking/saving runs correctly... not worth it!