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Battery drain/Notifications - Samsung Galaxy S8/S8+

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‎07-13-2017 15:35 - edited ‎09-20-2017 15:59

‎07-13-2017 15:35 - edited ‎09-20-2017 15:59

Fitbit Update: 09/3/2017

 

Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.

Fitbit Update: 08/14/2017

 

Hi everybody!

 

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

 

As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.

 

Thanks for your patience! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer
743 REPLIES 743

‎08-21-2017 19:47

In response to bettybooponcrac

‎08-21-2017 19:47

I feel the exact same way. Turning off all the features I've paid my hard
earned money on, is not a fix...not to mention that didn't work anyway. I
have been waiting for a fix but it has been months now and I am very close
to demanding recompense and finding another fitness tracker. Also, it would
behoove the fine folks at Fitbit to at least acknowledge to it's customers
in a public forum that there is a problem and they are working on it.

Shaft Howard
Sent from my Verizon Wireless 4G LTE Smartphone
Best Answer

‎08-22-2017 04:28

‎08-22-2017 04:28

Hi guys,

Is there a solution to this yet. It's been an ongoing issue for what looks like several months and it's not acceptable it hasn't been fixed yet. 

I didn't spend the money on such a good, reliable watch for the claiming battery life to be false, it's extremely disappointing.

Can you please give us a time frame that this will be fixed within or I suspect you will be losing a lot of support for what should be a great product. 

Best Answer

‎08-22-2017 15:33

‎08-22-2017 15:33

Good to hear im, not the only one experiencing battery life issues. What can I do to help with a solution? 

 

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0 Votes

‎08-22-2017 15:53

In response to Pat_Arnold

‎08-22-2017 15:53

Did everything suggested. No good

Sent from my iPhone
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0 Votes

‎08-22-2017 15:53

In response to Pat_Arnold

‎08-22-2017 15:53

Did everything suggested. No good

Sent from my iPhone
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‎08-22-2017 17:58

‎08-22-2017 17:58

Can't get my blaze to sync with my Samsung S8 so how do i keep my account synced daily? I currently don't have a computer.  I have tried turning off the always sync etc and also notification does not work anyways anymore so I have turned that off on the blaze but my battery still dies almost daily... it used to last 5 days even with being used all of the time.  I'm frustrated and considering purchasing a better product.  I feel like I've had nothing but issues. It's nice to know it's not just me by reading these forums. 

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0 Votes

‎08-22-2017 18:15

In response to BeeSting

‎08-22-2017 18:15

Looks as if Fitbit is set to roll out a new smartwatch.  Yet they cannot fix fix/find a solution for the issues that plagues the Blaze.  Well done; well done. 

Best Answer

‎08-22-2017 21:26

In response to ShaftLH

‎08-22-2017 21:26

Hi There.

Well, over the weekend the Fitbit Help Team did try to help me resolve the problem. On Sunday I did all the turning off stuff and recharged it, they also said to delete the watch into the Trash - which I couldn't find.

Anyway, nothing worked, it's still dead as a dodo and I've heard nothing more from Help. Emailed them yesterday saying, but no contact since Sunday.

think it's back to the shop and a rethink on the product.

in the meantime my faithful Withings Activite Pop has come back into Favourite and is working well!

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0 Votes

‎08-22-2017 22:44 - edited ‎08-22-2017 22:48

In response to Trish101

‎08-22-2017 22:44 - edited ‎08-22-2017 22:48

Ok, so I got a hold of customer service on the phone and the rep walked me through to reset my Blaze to see if that would help the issue. You have to press down on the left button along with the bottom right button (at the same time) on the Blaze until you see the Fitbit logo pop onto the screen. You do have to make sure you are synced up with your account/app during this process. So far so good. I fully charged my Blaze before contacting customer service earlier today and my battery seems to be holding up. It's still almost full when it was almost dead by now. Can't hurt to try. The rep did tell me if that didn't work, then they will see about warranty. Sometimes it's a software issue that may be stalled or something so resetting and restarting the Blaze as if you were first setting it up, might be necessary.
Good luck!

Best Answer

‎08-22-2017 23:30

In response to Trish101

‎08-22-2017 23:30

I'm on iOS, not that I think it makes much difference 

but I did all that, pressed the buttons etc , all I get is the red battery line.   Just won't play!

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0 Votes

‎08-22-2017 23:43

In response to Trish101

‎08-22-2017 23:43

Thanks! I have already tried this unfortunately. No love 😞
Great news about yours though!!
Sent from my Samsung Galaxy smartphone.
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0 Votes

‎08-22-2017 23:43

In response to Trish101

‎08-22-2017 23:43

Thanks! I have already tried this unfortunately. No love 😞
Great news about yours though!!
Sent from my Samsung Galaxy smartphone.
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0 Votes

‎08-23-2017 04:39

‎08-23-2017 04:39

I am very annoyed.  I upgraded my samsung from 7 to S8+ now blaze battery drains, dont get any notifications.  Also doesnt sync properly.  I had the option of getting a samsung watch with new phone but declined.  Wish now i took up the offer as this blaze is **ahem** and useless now

Best Answer

‎08-23-2017 06:24

‎08-23-2017 06:24

Well folks,  I have a plan that should get their attention on this.

 

Based on the lack of updates, it 's pretty clear that this isn't much of a priority, or they just don't know what to do about this.  So we are somewhat screwed, as is anyone else that happens to buy a Blaze and has an S8/S8+.

 

They seem to be pretty immediate in their response to social interaction (even if the response is the cookie cutter troubleshooting crap).  So it looks like the only way we'll get traction on this is to make a ton of noise beyond this forum, make this mess as public as possible.

 

So let's take it to the digital streets.  Time to blow up their Twitter and Facebook with tons of @ mentions and hashtags, and hit every major retailer that sells their products with negative reviews warning buyers not to buy this thing if they have an S8/S8+ and advising of the complete lack of functionality with these phones.  Keep the posts informative and not just "OMG THIS SUCKS" type of stuff.  

 

Please retweet and share: https://twitter.com/bassthumpa/status/900347462652538880

 

Or start your own tweets/posts using #FitbitBlazegate

 

Who knows, maybe we can get this trending.

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‎08-23-2017 06:53

‎08-23-2017 06:53

I'm experiencing this on a Nexus 6P.

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0 Votes

‎08-23-2017 07:03

In response to bassthumpa

‎08-23-2017 07:03

I'm with you. Was thinking the same thing.

Shaft Howard
Sent from my Verizon Wireless 4G LTE Smartphone
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‎08-23-2017 07:43

In response to bassthumpa

‎08-23-2017 07:43

Agree totally re social media

I've started hitting Fitbit UK & Ireland on Facebook

No reaction as yet.

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0 Votes

‎08-23-2017 08:07

In response to bassthumpa

‎08-23-2017 08:07

Done. I'm really disappointed with fitbit.
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‎08-23-2017 08:16

In response to Trish101

‎08-23-2017 08:16

I didn't that too... didn't work. Still coming dead next day

Shaft Howard
Sent from my Verizon Wireless 4G LTE Smartphone
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‎08-23-2017 08:17

In response to bassthumpa

‎08-23-2017 08:17

Sadly, their first knee-jerk reaction was to spot the same sync troubleshooting guide instead of reading to see what the actual issue was.  This tells me that even internally they have no clue that this is a long standing and ongoing issue.  Very disappointing.

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