Battery drain/Notifications - Samsung Galaxy S8/S8+

[AlessFitbit]

Fitbit Update: 09/3/2017

Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.

---

Fitbit Update: 08/14/2017

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.

Thanks for your patience! 

[KHausauer]

Hi Everyone, i posted here before and just wanted to chime in again. 

i wenn from my iPhone 6s to Samsung S7 and suddenly saw this problem and tried all kinds of things to get the battery life with Samsung that i had with my iPhone and nothing really truly worked. the best i could get was a couple of days and that was it.
I had enough and went back to my iPhone (for numerous reasons, sorry Samsung lovers, but i guess iPhone and i are a better match) and suddenly i am on 6 days and my Blaze is working fine with 50% battery showing in the phone.  
this is not a BLAZE problem IMHO but rather a Samsung issue and the way it connects to the Blaze. sending you a new Blaze, will not change anything and until Sa sung changes their support, you might as well switch to an iPhone. you will be surprised that suddenly your Blaze will work fine.
just my two cents. i have years of experience in the Mobile market and this is nothing personal. just based on experience that by process of elimination this is the result. i know not everyone can switch between two models like i can, and i appreciate that. i am only stating this as i CAN and HAVE done so and the result is that my wrist device works the way it was designed to work, and i can get a week out of it EASILY with an iPhone (AND ALL DAY SNYC turned on). so i don't think this in anything other than a fault of Samsung and the latest updates (Features) that they have released....
I wish you all the best!!!!

[ratcityrain]

I agree with @KHausauer. I went from the iPhone 7+ to the Galaxy S8+ (I wanted to go back to Android) and I have noticed that my battery life on the blaze has diminished compared to what it was when I was on the iPhone.  

At first I had sync and communication issues between the S8+ and the blaze, but those issues are done and all are working correctly, but my guess is that I will get max of 2 days out of full blaze charge compared to 4-5 days when I was on my iPhone.

I am certain it is a communication protocol of some sort between the S8 and the Blaze.

In the mean time I just turned off all day sync and always connected to see if that makes any improvements. I'll report back later.

[Zrocck94]

Turning off all day sync does improve it. With my s8, I now get 5 days on a charge. And this past time, I charged on the 5th night and still have 1/4 battery. So I moat likely would have made 6.

While there could be an issue with s8 and the way it syncs, my battery issue started After the latest firmware update. Prior to that(about a week or so) I got 5 days easy. So it might be a combination of the two. Just my two cents

[Johnny_Tapia]

---

@Zrocck94 wrote:

Turning off all day sync does improve it. With my s8, I now get 5 days on a charge. And this past time, I charged on the 5th night and still have 1/4 battery. So I moat likely would have made 6.

While there could be an issue with s8 and the way it syncs, my battery issue started After the latest firmware update. Prior to that(about a week or so) I got 5 days easy. So it might be a combination of the two. Just my two cents

---

I agree, turning off All-Day Sync, Always Connected, and "Receiving Notifications" returns the battery life to its previous 5-7 days. However, that is unacceptable because that defeats 50% of the purpose of having the watch. I don't want to have to manually sync the Fitbit app several times per day. I just want it to be automatic, which is the point of All-Day Sync.

[Zrocck94]

I agree that it's not acceptable. Unfortunately it seems that fitbit, simply wants to give you a new blaze that has the same issue. Or suggest you turn some functions off. It's a total pain and makes other brands look like better options. 

[JSkillman]

I got a replacement Blaze due to battery life and this one does the same thing. The bad part is that my old Blaze sync's fine with my Galaxy 8+ for notifications, etc. Now I have a new Blaze that doesn't sync without restarting everything and a battery that dies in 24 hrs.

[Cthsck10]

Do we know if the Galaxy S8 will become compatible with the Blaze in the future? Maybe with a new update or something?

[huladiver]

I'm having this problem too. Fitbit is sending me a 3rd replacement Blaze this week. I think I'll be having the same issue with this one too. I have a Samsung s8 as well. Ugh.

[Otto1ohotto]

I am also having this issue. I have had my galaxy s8 for almost a month and ever since I have to charge my blaze 4 times a week - Before it was like once a week. Sounds like this is an issue... hopefully someone from fitbit address this issue asap. 

[ThatsaFactjack]

I see that old Fitbit hasn't fix the problem. Well I uninstalled the Fitbit app from my phone and now I'm syncing my blaze to my pc and I'm getting 6 to 7 days of battery life. 

I suggest you to use another device to sync your  fitbit. Who knows when Fitbit will fix this it looks like they are not in a hurry.  

[calecp01]

Samsung starting to roll out a Bluetooth update, no idea if it will fix this problem specifically, but proof that there is a general Bluetooth problem on the S8:

http://www.phonearena.com/news/Samsung-Galaxy-S8S8-getting-new-update-that-fixes-some-connectivity-i...

[mbs_SE]

@calecp01, Thanks for letting us know. I have now installed the update in my S8, and turned on All-Day sync in Fitbit App. I hope the Blaze-battery will last a few day more again.

[calecp01]

---

@mbs_SE wrote:

@calecp01, Thanks for letting us know. I have now installed the update in my S8, and turned on All-Day sync in Fitbit App. I hope the Blaze-battery will last a few day more again.

---

Cool, the update isn't available on my US T-Mobile S8+ yet, curious to hear if it helps!

[mbs_SE]

@calecp01, The update did not fix Blaze battery drain.. Not for me. 

[RealBlaze]

I have the S8+ but the issue you are having is not because of your S8.  I had this same issue with my Note 4 Edge as well.  It's the update to the Blaze that is draining your battery in the Blaze.  Try going back to the old Watch faces and that should help a bit.  I was getting 5 days then the update caused me to get 18 to 24 hours. Now with the old faces I get like 2 to 3 days.  Still not great but better than before

[kijanskit]

Since my last post, I have been in contact with FitBit customer service. They have mailed me a replacement watch. I should receive it Tuesday, the 30th. I don't feel that this will correct the battery life issue. I have read other fitbit users that have received replacements and still have the same plus other issues. But, we shall see.

[ThatsaFactjack]

I know is the blaze because I don't have any issues with the 20 Bluetooth devices connected to my S8+, Fitbit is dragging their feets on this. I'm considering switching to the gear S3 or a Garmin.

[calecp01]

---

@kijanskit wrote:

Since my last post, I have been in contact with FitBit customer service. They have mailed me a replacement watch. I should receive it Tuesday, the 30th. I don't feel that this will correct the battery life issue. I have read other fitbit users that have received replacements and still have the same plus other issues. But, we shall see.

---

Ridiculous that Fitbit keeps wasting time and money sending replacements for a known software issue. 

[calecp01]

---

@ThatsaFactjack wrote:

I know is the blaze because I don't have any issues with the 20 Bluetooth devices connected to my S8+, Fitbit is dragging their feets on this. I'm considering switching to the gear S3 or a Garmin.

---

Yeah but many many S8+ users are having Bluetooth issues with other devices and Samsung has acknowledged they are working on a fix in their own support forum. That doesn't mean that this isn't a Fitbit problem, just that we do actually have confirmed bluetooth connection issues plaguing many other users. 

[Zrocck94]

While this is not a fix, a workaround is turning off the all day sync.... I am getting 5 days on mine now with that off. 

Fitbit isn't going to fix the update issue,  they simply say they see a battery issue and either send you another or ask you to turn features off. I have Don this until I can get something else. It's a sad thing as I enjoyed my blaze until this.