Battery draining Blaze

[ASTHoneyBadger]

I have a Fitbit blaze that is completely dead. I cannot charge the battery and when I plug it in, the screen turns on like normal, but even after I allow it time for a full charge, the battery says it is completely dead.  I think it needs a reset or something along those lines, but I can't utilize any of the buttons or anything like that because the battery is dead.  Any suggestions?

Moderator edit: Subject for clarity

[Tammy1105]

I called the first one a loss.  Bought a new one with a 3 year warranty for $35   

[azknoll]

Wow, $35! Where did you buy it from?

[Tammy1105]

Did you reboot your phone make sure it is not just trying to find your blaze?   If it’s continues to buffer (phone) it’s trying to sync.  I cannot remember a specific thing I did that caused it to connect then charge.  I got so frustrated I left it on my laptop unplugged one night woke up plugged it in and it started working. 

[BOBRED]

Yes Tammy, I rebooted my phone and my IPad. My Fitbit works but will not hold a charge. On a full charge it only lasts less than two hours before it needs charged. Based on most of the posts this has been an issue for a while and nothing is being done to correct it. I don't know if this is an issue with the more expensive Fitbit's but I am not willing to pay more for a product that doesn't last. Thanks for your suggestion.

Sent from my iPad

[Wendi72]

Thanks 🙂 this is my second device. I need to look back and see when I got
it, but I'm sure it's been over a year 😞 I can't keep buying them either.
I'm hoping it's not like cell phones that become so outdated they just
don't work anymore. This is the first time I let it die all the way, and it
worked perfectly before. It's really frustrating.

[sam.fonse]

I have a fitbit blaze purchased for me for Christmas 2017. This past weekend, the battery died.  I have tried for days now to recharge it and it will not. I have used different blocks to plug the charger into and no indicator on the fitbiz, nor anything on the blocks indicating there is a connection/draw for power.  Who can I talk to about this?

[KB9WNS]

---

@sam.fonse wrote:

I have a fitbit blaze purchased for me for Christmas 2017. This past weekend, the battery died.  I have tried for days now to recharge it and it will not. I have used different blocks to plug the charger into and no indicator on the fitbiz, nor anything on the blocks indicating there is a connection/draw for power.  Who can I talk to about this?

---

Reboot the FitBit by holding the left button and lower right button simultaneously for 10 to 15 seconds until the FitBit logo appears.

This will force a reboot.

If this doesn't work contact customer support. 

[BOBRED]

Sam, you can talk to Customer Support on the Fitbit site. There is a one year warranty on the Blaze. They will ask you to try various trouble shooting tasks. If they don't work they should tell you return everything that was originally purchased and send you a new Blaze. My second one that was sent to me also had a battery defect also but because it happened more than 12 months after the warranty of my original purchase, the best they offered was a 25% discount on a new Fitbit. I did not use it.

Sent from my iPad

[JaiKn1ght]

I have tried all of the suggestions mentioned to retain as much battery life as possible but after 2 days of attempts it still drains after an hour or two.

Any more suggestions?

[KB9WNS]

How old is your Blaze?

[JaiKn1ght]

Less than 1 year

[FerdinandFitbit]

Hi there everyone! Good to see you in the Community Forums! 🙂

@BOBRED, Thanks for the feedback. I totally understand your position and if you would like to take advantage of the discount at any moment, let us know and we'll be happy to help you out with it!

@KB9WNS, thanks a lot for the suggestions! I'm sure many users will find them helpful!

@Jenleajack1977, I'm sorry you were having problems with the display on your Blaze only showing the Fitbit logo. I was able to speak with the Support Team and it seems they're helping you out with this, so hopefully we'll have you back on track soon!

@EZBOGEY @Wendi72 @JaiKn1ght Sorry to hear about the issues you're having with your trackers 😕 I've escalated your cases to the Support Team, so they should be getting back to you shortly. Keep an eye on your inbox for more instructions.

@azknoll, Thanks a lot for the feedback and I'm sorry about this. When users are out of warranty, our team will offer a discount. If you'd like to take advantage of it in the future, let us know and we'll be happy to help!

@Jacqui72, I'm glad to hear that you got a replacement for your tracker and I would really hope that you don't have any problem with it!

@Tammy1105, Are you still having problems with your tracker or the new one you bought is working without a problem? I'll be happy to help you out if you need any help!

@sam.fonse, I was able to speak with the Support Team and it seems they're also helping you out with this! 

If any of you need more help, feel free to let me know!

[shanecohio]

I'm finding the Blaze battery is NOT the problem, the poor QA of Microsoft app updates.  About once every month or two, they issue a poor update that makes me have to disable "All Day Sync". I open the app and the Sync Now says updated "moment ago" yet the sync indicator is spinning continually.  Is there anyone in QA anymore?  

[Jaci8]

Should I be concerned? I charge my Fitbit blaze for 5 hours daily and the battery only lasts until end of the day and I just got it May 10. I've had it for less than 2 months. 

[sleder73]

Yes you should. Contact support and see what they want you to do. They may send a replacement or have you take back and exchange where you bought it. You "should" get 3-5 days out of a charge.

[DameB]

Greetings:

I bought my Blaze in August 2016.  I have worn it every day except for maybe 5.  I even stopped continuous broadcasting of my bluetooth; to limit things draining my batteries.  BUT, there has been no change.   I estimate, at the rate my watch is holding a charge, that by this coming August, I shall be looking for a new watch.  I have actually become so attached to it - I rely on it for my heart rate, as I have atrial fib, and also set the occasional aarm; and as I started at the gym, for the distance and steps I have done.  As my battery life is getting very poor; I have started to look at other trackers.  I do like the newest FitBit; as it attached to my desktop, tablets and my mobiles.  BUT, I am researching now, to see about battery life in other brands.  I contacted FitBit; and asked if I needed to send my FitBit in to have the battery replaced, and was told, when the battery dies, it is time to get a new one.  I paid £279 for mine.  I think having to spend £279 every two years is a bit excessive.

[KB9WNS]

It's defective.  Contact customer support for a warrenty replacement.

[BOBRED]

I'm done with Fitbit. Uninstalling the App. No action on solving the problem, just giving a discount on another product with issues. Good luck to all those hang on.

Sent from Yahoo Mail on Android

[Jacqui72]

Hi
I had the same problem .. it's been like this since May .. I can't believe
it's not been sorted yet .. they told me the issue is being sorted..

[Akwesasne]

I have the same problem.  I'm charging it twice a day and it still gives me the wrong time.