Battery draining Blaze

[ASTHoneyBadger]

I have a Fitbit blaze that is completely dead. I cannot charge the battery and when I plug it in, the screen turns on like normal, but even after I allow it time for a full charge, the battery says it is completely dead.  I think it needs a reset or something along those lines, but I can't utilize any of the buttons or anything like that because the battery is dead.  Any suggestions?

Moderator edit: Subject for clarity

[BOBRED]

The first issue I had with my Blaze was an overheating issue at 13 months. It was beyond the warranty however it was deemed a defective unit on was replaced. The new Blaze lasted only 6 months before the battery failed to keep a charge longer than 6-7 hours if not being used. When I wore the Blaze during exercising the battery lasted for less than 2 hours.  When I contacted Customer Support, my response was that the replacement Blaze was still under the same warranty of my first Blaze and therefore no replacement offered because the warranty expired. I was offered a discount on buying another unit. I too cannot afford spending $200 a year. Based on the number of issues, engineers should be looking at a fix that lasts or a battery that can be replaced. I will be looking at other fitness trackers with longer warranties and better products being offered.

[KB9WNS]

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@BOBRED wrote:

The first issue I had with my Blaze was an overheating issue at 13 months. It was beyond the warranty however it was deemed a defective unit on was replaced. The new Blaze lasted only 6 months before the battery failed to keep a charge longer than 6-7 hours if not being used. When I wore the Blaze during exercising the battery lasted for less than 2 hours.  When I contacted Customer Support, my response was that the replacement Blaze was still under the same warranty of my first Blaze and therefore no replacement offered because the warranty expired. I was offered a discount on buying another unit. I too cannot afford spending $200 a year. Based on the number of issues, engineers should be looking at a fix that lasts or a battery that can be replaced. I will be looking at other fitness trackers with longer warranties and better products being offered.

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The battery draining is due to syncing issues.  The Blaze gets caught in an endless loop attempting to sync with the server, fails and attempts again.  Try updating the phone app and make sure the Blaze has current firmware.  I had the same issue.

Another thing to watch out for on the Blaze is the heart rate sensor window is susceptible to skin oils and will degrade over time.  I wound up covering the window with "Duck HD clear" duct tape.

[BOBRED]

Thank you for your suggestions. I have updated both my phone and IPad and rebooted my Blaze after it was fully charged. I will give it some time to see if it will help. Thank you for your response.

Sent from my iPad

[Jenleajack1977]

My blaze has been on the charger and only shows the fit bit logo. What can I do . It’s been in the charger for a day. Thanks so much 

[KB9WNS]

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@Jenleajack1977 wrote:

My blaze has been on the charger and only shows the fit bit logo. What can I do . It’s been in the charger for a day. Thanks so much 

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Reboot the device by holding the left button and lower right button for 15 seconds.  This will force a reboot.

[Jenleajack1977]

I tired and nothing 🤦🏼‍:female_sign: It won’t even restart . I pray it didn’t die it will be my second blaze 

[SaraMueller79]

Don’t bother. You’ll jump through hoops but your battery will not improve. It’s done. They’re going to offer you 25% off a new one through them. You’ll pay more than you did. Also, it will die in 1 1/2 years. That is probably why they don’t make them anymore. I’ve purchased 5 Fitbit products, but never will again. You should’ve done better. 

[Rich_Laue]

It should easily last 3-5 years of the battery is properly maintain .. 

[SaraMueller79]

Yes, it should last 3-5 years. But according to just about everyone on this thread, it doesn’t seem to do that. The blaze is junk and I’m very disappointed. Not only in the product, but in customer service. I maintained the battery just how I was supposed to, but it’s easy to blame me isn’t it?  It was a crappy product and I assume that is why it has been discontinued so quickly. Thanks for your input though. 

[EZBOGEY]

 My Blaze only holds a charge for around 7 hours, too. 

[SaraMueller79]

Sorry to hear that!  I really liked my blaze until this happened. They’ll offer you 25%off their website prices for a fitbit, but I’m looking at other watch type models that will work for me. Good luck!

[azknoll]

I’m at 13 months and my Blaze battery stopped maintaining a charge without notice. They offered me the ol’ 25% off solution too. No more. 4 different devices in less than 3 years is enough. 

[EZBOGEY]

Yep...they've lost my busuness.

[BOBRED]

I have had two devices in less than two years due to battery life issues. If there is any improvement with the battery life I may reconsider getting a new Blaze. If not I may be out as a customer.

Sent from my iPad

[azknoll]

Yes, significant improvement is definitely needed. I would think they would have it down by now. Very disappointing. 

[Jacqui72]

Hi everyone ..I've had this problem for over a wk now . And been back and fourth with the support team .. the problem isn't your blaze tracker but fitbit app maybe the lastest  update.. they had advised me that there tech team are working on this issue.. but still haven the issue a wk later getting worse by the hr .. I'm having to charge it up 2 hrs before I do any activity  .. they are also sending me a new one as having more issues with it. But was told that it still want solve the battery issue. . So pls fitbit get this sorted asap .. so it's a total nightmare

[SaraMueller79]

I assume yours is still under warranty?  Ours have expired. It only lasts 12 months. After that they are just offering us 25% off. 

[Tammy1105]

It’s stuck. Unplug it reboot phone,iPad etc.  eventually it will communicate and start to sync. 

Tammy

I bought a new Blaze with a 3 year warranty!!!

it won’t be long before I turn this one in.  I still love the blaze.  But no one has ever been able to help me.  If it’s not holding a charge it is because it is not fully charging just showing you a false full charge.  

Always remember the blaze will have a full charge within a couple of hours.  Don’t continue to charge it all day.  

Agree!!!  There is not just one issue. There are many.  I have had them all. The problem with taking over two hours to charge is it is not syncing.  If it’s not fully charged in two hours. It will never fully charge. 

Moderator edit: Merged replies

[Wendi72]

My Blaze has the same screen as Tina with the battery showing a thin red line.  My contacts are clean, and I had it plugged into the charger, ALL DAY with no results, which has ALWAYS worked until now.  I tried restarting, but itwonit  do anything.  IAM really frustrated. 

[azknoll]

I share your frustration, as mine has the same issue. It started yesterday without warning. If you’re outside the warranty period of 12 months (I am at 13) all they will do for you is offer a 25% discount on a new device. I don’t have the money to keep buying new devices.