Battery draining Blaze

[ASTHoneyBadger]

I have a Fitbit blaze that is completely dead. I cannot charge the battery and when I plug it in, the screen turns on like normal, but even after I allow it time for a full charge, the battery says it is completely dead.  I think it needs a reset or something along those lines, but I can't utilize any of the buttons or anything like that because the battery is dead.  Any suggestions?

Moderator edit: Subject for clarity

[Irvincarl]

I know how you feel.

[KB9WNS]

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@vinnieferreirawrote:

I dont know if i feel better or worse knowing that more people are experiencing the same problem with their FitBit blaze...

it amazes me that Fitbit is remaining so indifferent about it since clearly the issue is brought up by their updates and refuse to take responsability letting their faithful costumers down. 25% discount??? c'mon Fitbit you're better than that...

Very disappointed, moving on to Garmin

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Same here.

[Zany]

Same here my battery now only lasts for 4 hours. This started to happen on Thursday of this week, I always charge it via original charger as I have done since it was new. For troubleshooting I tried a friends charger but it is the same, battery dead in 4 hours after a full charge. Called Fitbit support yesterday (case # 24265291), was told they don't have enough sync data to see what is going on with the battery. The tech on the phone asked me to fully charge the battery and make sure to sync the Blaze with the iPhone about 3 to 6 time during the day (today) and as soon as the battery dies to call back Fitbit support. I followed these instructions, charged the battery, synced it about 7 times so they have more info\data to look at, as expected after 4 hours the battery died so I called Fitbit support.

I was told by technician on the phone that "Yes they can see that the battery dies in 4 hours" but sorry nothing we can do as my Blaze is no longer under the first 12 month warranty. He said this is not the norm for the Blaze and offered me a 25% discount towards a purchase of a new device. (I don't want a new device, I expect a $200 watch to work longer than 16 months!!!).

Basically Fitbit is saying that after 12 months and 1 day they are not responsible if the battery no longer holds a charge. Fitbit is telling me to go and buy a new $200 Versa or $300 Ionic device because Blaze is no longer sold by Fitbit in USA, So every 14 to 16 month I have to go out and buy a new Fitbit? No Thank you Fitbit. I will move on to another company.

Too bad as I have purchased 3 Blaze watches (1 for me and 2 as Xmas gifts for friends),  1 "Charge 2" for the wife and 1 Alta for the child. 

Good buy Fitbit. Time to switch companies.

[rosangelpa]

Sorry to say this post might get deleted. I've had about 3posted deleted
saying it not allowed. Or something like that. Sucks. I had respect for the
company, totally lost it.

[Zany]

Same here my battery now only lasts for 4 hours. This started to happen on Thursday of this week, I always charge it via original charger as I have done since it was new. For troubleshooting I tried a friends charger but it is the same, battery dead in 4 hours after a full charge. Called Fitbit support yesterday (case # 24265291), was told they don't have enough sync data to see what is going on with the battery. The tech on the phone asked me to fully charge the battery and make sure to sync the Blaze with the iPhone about 3 to 6 time during the day (today) and as soon as the battery dies to call back Fitbit support. I followed these instructions, charged the battery, synced it about 7 times so they have more info\data to look at, as expected after 4 hours the battery died so I called Fitbit support.

I was told by technician on the phone that "Yes they can see that the battery dies in 4 hours" but sorry nothing we can do as my Blaze is no longer under the first 12 month warranty. He said this is not the norm for the Blaze and offered me a 25% discount towards a purchase of a new device. (I don't want a new device, I expect a $200 watch to work longer than 16 months!!!).

Basically Fitbit is saying that after 12 months and 1 day they are not responsible if the battery no longer holds a charge. Fitbit is telling me to go and buy a new $200 Versa or $300 Ionic device because Blaze is no longer sold by Fitbit in USA, So every 14 to 16 month I have to go out and buy a new Fitbit? No Thank you Fitbit. I will move on to another company.

Too bad as I have purchased 3 Blaze watches (1 for me and 2 as Xmas gifts for friends),  1 "Charge 2" for the wife and 1 Alta for the child. 

Good buy Fitbit. Time to switch companies.

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@HeimirE wrote:

Having the same very short battery life now.  Probably not even getting 24 hours.

On the phone with support as I am typing this and its going something like this:
Me: battery life is very short.

Support: Did you follow the troubleshooting steps online.

Me: Yes, but it made no difference.

Support: but did you follow the troubleshooting steps online?

Me: yes, I cleaned the connectors.  The battery charges and shows full charge but doesnt hold charge.  I also restarted the watch.
Support: Did you follow the steps online?

Me: seriously?  I told you 3 times.
Support: one second, let me put you on hold>
Support: restart the watch for me please.  Hold left button and bottom right button until you see the fitbit logo.  
Me: yes, just did.
Support: Can you do it again, I dont see it in our system.
Me: how can you see it in your system unless my phone uploads it. 

Support: can you do it again please.
Me: done.

Support: I cant see it, can you please do it again.

Me: You will not see it instantly since there are nothing that communicates with the device besides my phone.  And thats not communicating now.  Please explain how it will communication by itself.

Support: please do it again. 

Me: no, transfer me to someone that can actually support me.

On hold now.

Spoke to a supervisor.

She wanted to start the SAME process over again.

Didnt get anywhere, the battery is bad.

Its outside warrenty so I am screwed.

I think its pretty clear they have a battery problem, do a quick google search and you find a few billion hits regarding this.

Will not buy another crappy product from Fitbit again.

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[AlejandraFitbit]

Hello all, I hope you are doing great.

I am sorry to hear about the issues you have been experiencing with your trackers and appreciate all the feedback provided here.

If you keep having issues with your batteries and haven't tried anything, take a look at this post and follow the instructions provided there. Also, I would like to know from the ones that have contacted our support team if you have heard back from them, have they offer you a solution?

In the meantime, I suggest checking our warranty policy.

See you later. 

[rosangelpa]

ONCE AGAIN... WOW!

[anthen1964]

tried the advice   no luck

[AlejandraFitbit]

Thanks for the update @anthen1964 and @rosangelpa.

I would like to know if you have contacted our support team regarding this, have they offer you a solution?

Hope to hear from you soon. 

[rosangelpa]

YES!! numerous times and out of frustration and the way they try to make me look like I'm an idiot and the stupid 25% discount i was done. how does a company keep say well, did you do this, how about that. well do it this way. Really!!! I know my technology. kinda of a geek on it. So, again, just in case you didn't read in the beginning, yes, I did contact support. 

[KraKree]

Hello this 25% I just read it and I gather your warranty ran out? So you had it longer than 2 years? 

Always wonder how the same old warranty runs out how good the product until one have to get an upgrade? I had mine since Aug-🖐🏾Sept last year. May I ask if you had check to see if you had the latest update? I believe they provided one near the time when it seems they stopped the Surge and bought in the Versa. If one more try where is your battery stands right now turning all that would drain your battery and let the battery go completely dead and try to recharge again. 

I had seen problems with other customers within the last two years just in seeing what problems might be posted this year. 

[sleder73]

The warranty is only 1 year, not 2. Doing everything they tell you to do makes no difference.  And yes, the issues started when the Versa rollout occurred.  

[bgarr]

I agree with your post. I am having problems with my Blaze as well. I have had for 1.5 years. It is the 3rd FitBit device that has given me problems. The first 2, I was given replacements, now they want me pay and gave me a 25% discount. I am not happy. I don't have money to burn on this whenever the tech starts to fail. Quality should be much better, especially longevity, it seems like customers are the guinea pigs and this is the real testing.  

[pitz613]

Same here. 25% discount and have to buy another Blaze or something that came out earlier. I can't buy any of the newer devices. I might have done that but cant buy another Blaze when there is clearly an issue with them. Funny how thy removed from their main site but can sure use the discount to buy this junk. Seeing all the issues with the Blaze battery and they know there is an issue which is why they removed from purchasing. I really liked these and used everyday but never again now. This company is terrible! Please don't tell me to look at some instructions to fix the battery. The Blaze battery is defective.

[bgarr]

Social media seems to be the best way to get messages across nowadays. Companies, seem to only respond to that.

[bgarr]

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@pitz613 wrote:

Same here. 25% discount and have to buy another Blaze or something that came out earlier. I can't buy any of the newer devices. I might have done that but cant buy another Blaze when there is clearly an issue with them. Funny how thy removed from their main site but can sure use the discount to buy this junk. Seeing all the issues with the Blaze battery and they know there is an issue which is why they removed from purchasing. I really liked these and used everyday but never again now. This company is terrible! Please don't tell me to look at some instructions to fix the battery. The Blaze battery is defective.

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Social media seems to be the best way to get messages across nowadays. Companies, seem to only respond to that.

[rosangelpa]

AND THE CRAZY THING IS, YOUR MESSAGE MIGHT GET DELETED. I'VE HAD 2 OF MY
MESSAGES DELETED DUE TO OUT OF CODE OR SOMETHING. YEAH, THE GOT THEIR
FELLING HURT. SMH!

[bgarr]

Then Twitter will be the vessel to use.

[Blazeuserone]

My Blaze is doing the same thing. At first, a charge lasted four of five days. Now, one or two at best. Frankly, the Fitbit Apologist comments seem to me to have the air of BS, and seem designed to avoid the issue of Fitbit having issued a battery-inferior product and trying to avoid responsibility for or fixing the problem. The 22 million comment is hardly relevant. We’re trying to rescue an expensive investment in Blaze, not any Fitbit produce generally. Please be more helpful. 

[Minihaha]

Did not help😔