As with most who have responded to my original post, yes, I have performed all of the cleaning procedures outlined by the "moderator's". Having owned Fitbit's from the beginning, I started with the very first one. I have learned the do's and don'ts about the various versions. I've taken very good care of all of them. I started with the "Classic", then went to the "One". After that I upgraded to the "Flex" then the "Charge HR". Finally I chose the "Blaze". I purchased my Blaze in Aug 2016 and experienced no issues with it until May 2017. It's really strange that most of the battery life issues started in May 2017, right after an update. I contacted support because my Blaze went from 5 days between charging to 1 1/2 to 2 days literally overnight. Since I purchased mine from the Fitbit site, they had all the info for the purchase and they sent a replacement. When I received it, it had the exact same issue. I again contacted support. This time support wasn't so cordial. I was told it was "obviously something I was doing wrong" and they've had zero issues with the Blaze. Then we get to Jul 2017, after I had called support 6 different times trying to get the issue corrected, at that time I was told their records showed that I purchased the Blaze in Apr 2016 instead of Aug. I told them I had the receipt, from them, showing the date of purchase was in Aug. Then I was told that "it doesn't matter what my receipt shows, they only go by their records and not mine". This is when the "support" team really started treating me like an idiot, to the point of telling me it was my problem. Again I contacted support and one of the supervisors told me out of the millions of blazes sold, only 20% had any issues and that Fitbit was proud of those stats. Then she said their records showed that I hadn't contacted support before. I finally gave up after realizing that support was a joke. It was demonstrated over and over that they didn't give a crap about their customers. I was insulted by being offered a $50. discount on a new product. All I wanted was real support. If you check the forums you will find that a very large number of issues coincided with the "update" released in Apr/May 2017. Bottom line is, yes, I have performed all of the steps recommended time after time with no change. And yes, I contacted support on several occasions. Funny after the last update the Blaze went from 1 day holding a charge to 3 days for me. This without changing any of my settings. And you still insist that it had nothing to do with the update. After being treated like stupid idiot by support, not only would I probably never purchase another Fitbit product, I would hope that the sales from your company decreased to the point where you would be forced to evaluate not only your quality control, but, the way your customers are treated by support.
Sent from my T-Mobile 4G LTE Device
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