Battery draining Blaze

[ASTHoneyBadger]

I have a Fitbit blaze that is completely dead. I cannot charge the battery and when I plug it in, the screen turns on like normal, but even after I allow it time for a full charge, the battery says it is completely dead.  I think it needs a reset or something along those lines, but I can't utilize any of the buttons or anything like that because the battery is dead.  Any suggestions?

Moderator edit: Subject for clarity

[mmmiglioli]

In my case was even worst... just 3 weeks and my blaze stop...

[Danielv1775]

The reason no one complains about their fitbit after two years is because they don't last 2 years. 

I had a blaze for less than a year and kept it in very good condition. I was super careful with it. It quit working... by that I mean the screen would shake. Because it was under a year old it was replaced and the second one a few months later will not keep a charge and one of the lights for the heart rate monitor went out. I'm very upset because when it worked I liked the blaze very much, unfortunately that window was only a few months.

Unless I get the blaze replaced (for a 3rd time) i don't think I will be buying anymore fitbit products. 

[Lulides]

Absolutely agree.

[mmmiglioli]

" The reason no one complains about their fitbit after two years is because they don't last 2 years."

or month... .. .. ... 

[angelvoices]

You are right Mel.   It isn't you when you have had 3-4 devices all doing the same thing.   That isn't user error and when others are having the same problem... 

Don't let people make you doubt yourself.  My experience so far is yours.

[YaYaHart]

Yes I have tried all the above. I have charged it for 2 hours on my
computer and reset it. Now after charging, I will have it on and within 30
minutes it will start flashing red or be dead altogether, yet when I put it
on the charger it will flash that it's almost full. And when I sync it to
my phone it will show the battery is full or nearly full even though it had
just "died". I'm getting very frustrated.

--


*Kelly Hart*

*Gruver ISD District Librarian*

[wes8215]

1.5 years into owning it and first were heart rate monitoring issues and now the battery. I clean it after each hard work out. It’s very frustrating to pay the money that Fitbit is charging for it to not last longer. I keep saying I love my Fitbit over getting an Apple Watch but now I’m thinking it’s time to switch. Especially if they won’t support older products and fix there chronic issues.

before someone replies with clean and restart, I’ve done it, I also wore the battery all the way down and charged for 3 hours then an hour later back to half battery charge. pathetic

[Spoosie16]

What were you told by Fitbit?

[Spoosie16]

DId you have to send your Fitbit in and wait for a replacement? 

[Spoosie16]

Support is the worst. I call and ask for a manager and I get hung up on. This is horrible! They want me to pay to send my Blaze in for replacement and then trust they will send me one free in the mail. Does that sound logical? 

[Danielv1775]

I was offered a discount on a new product. Something like 30 or 40% off.

[sleder73]

I didn't have to send mine in. They sent me a new one (I'm sure it was refurbished because of the scratch on the back) and told me to just throw the old one away.


Sent from my T-Mobile 4G LTE Device

[sleder73]

Told me I was out of warranty and it was my problem.  Their customer service just flat sucks. I'm not surprised they are making you pay for shipping.  But hey, you'll get a discount if you buy one of the $200. new designs.  Probably with no improvement of battery life and certainly not for service.


Sent from my T-Mobile 4G LTE Device

[AJ2017]

Replacement? Was it under warranty? 

[sleder73]

I bought mine from fitbit.  When I called in May 2017, I was told I still had 3 months remaining on the warranty.  They replaced my blaze. Called back Jun 2017 and was told I had purchased my blaze in Feb 2016 and I was out of warranty. I explained the call in May had the same date as my receipt,  expiring in Aug 2017. I was then told they only go by their records and I was out of warranty,  doesn't matter what else I was told or what my receipt said. Refused to honor my warranty. 


Sent from my T-Mobile 4G LTE Device

[calidrummer]

My first Blaze was a gift and after several months I started noticing a sharp decline in the amount of time I would get out of a single charge.  I took it back to the retailer it was purchased at and they gave me a brand new one.  The new one wouldn't sync.  They sent me a new one (I was within my warranty) and this one is working well.  I've been getting between 4 and 6 days usage per charge recently so I don't know why I see so many posts from people that are barely getting a day out of their Blaze.  Maybe I'm just lucky.  At any rate, I don't seem to have anything to complain about now.

[SunsetRunner]

I have had my Blaze for almost 2 years. After the first 12 months of normal use, not using the notices or phone. Just how far I walk, stairs, heart rate. That's about it. I know am at charging the stupid thing 3 times a day losing the time in between. I am suppose to track my heart rate due to health conditions. I am hearing the battery can not be replaced! I am not going to purchase another Fitbit if the battery can not be changed or it starts having to be charged more often. A reg. watch does not have to be done that way and you can replace the batteries. So if I don't hear from Fitbit on a solution I am going to do some very serious research to spend my money on a new one that I can trust to work properly or repaired. I am tired of this throw away systems they have developed. Your cell phone stops working, throw it away and buy another 600 - 1000.00 one. Like we are all rich. For 200.00 I would rather have a nice looking watch. Fitbit, stand up and stop loosing your reputation, last chance with me. I will be waiting to hear from you.

[SunsetRunner]

Because at first we all did get 5 days on a charge. After 11 months I will guarantee you will not.

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I am sorry to hear about the inconvenience you all are experiencing with your trackers battery life. Just to confirm, please check that you have followed the steps provided in this post. If you have, I would like to know if you have contacted our support team, have the offer you a solution, what troubleshoot have you tried so far?

Hope to hear from you soon. 

[wes8215]

I've tried all of the steps mentioned with no luck. Contacted customer supports and was told I'm out of the warranty period and was offered a 25% discount towards a new Fitbit. I really would like to stay with Fitbit, but can't afford to drop $200 on a new watch every 1.5 years...