Battery draining Blaze

[ASTHoneyBadger]

I have a Fitbit blaze that is completely dead. I cannot charge the battery and when I plug it in, the screen turns on like normal, but even after I allow it time for a full charge, the battery says it is completely dead.  I think it needs a reset or something along those lines, but I can't utilize any of the buttons or anything like that because the battery is dead.  Any suggestions?

Moderator edit: Subject for clarity

[Tammy1105]

I cannot believe they are continuing to sell the Blaze!!!  I have gone through 3!!! I would just buy a new one once the battery life shortened.  I don’t have time to charge it for 2 hours when it only took 30 minutes when I got it. Once you notice the battery life is not lasting. Time for a new one. I have owed 3. I know.  I use my tracker daily and need the time for tracking not trying to find a fix.  If they haven’t found a fix by now they want. 

My my son gave me a verse and I love it. It’s waterproof I can swim with it. 

I have 3 blazes if anyone wants them. I believe one is still under warranty!!!

tammy ~

[LizzyFitbit]

Hi @Ginofs and @Tammy1105, I'm glad to see you around. @ginger1dog, @Denny877 and @829Anita, welcome to the Community Forums.

@Ginofs, thanks for sharing your experience with your Blaze and Versa. The process to clean the contacts is suggested to ensure that your device will make proper contact, as dust and debris can accumulate over time and prevent a charge. I'm glad to hear that the battery started to hold correctly, and thanks for the troubleshooting steps tried. You did a great job.

@ginger1dog and @Denny877, I apologize about the issues that you've had with your Blaze devices, and I appreciate your efforts in troubleshooting them with our suggested steps. I've gone ahead and contacted our Support Team so they can create a case for each of you. They'll be sending you more details via email, so keep an eye on your inbox.

@Tammy1105, thanks for joining the conversation. I'm sorry that you've this experience with your Blaze, and I'm glad to hear that got a Versa as a special gift from your son. I see your point of view about this situation, and thanks for your feedback. Fitbit constantly works on our devices, and the comments posted in the Community take a big impact to improve their performance.

@829Anita, thanks for letting me know about your Blaze. Thanks for trying with other charging cables, as well for sharing detailed information about its behavior. Just to confirm, have you checked our help article which has some tips to preserve the battery life?

Keep me posted.

[829Anita]

@LizzyFitbitHi - Unfortunately nothing is working. It charges, it just does not HOLD the charge for longer than 12-24 hrs. It shows the battery is dead- and then when I put it in the charger it shows that it is halfway charged.  I let it charge for 2 hours - and now has the wrong date and time - it is showing June 22nd at 6am. IT's the 24th at noon. I've reset it - three times - turned it off - turned it on - and still the same status.  Mine is less than a year old- and only about 6 months old. Really disappointed.

[SunsetRunner]

Lizzy... You should be in a better position than most of us if your Blaze
is only six months old... it should be covered under warranty and Fitbit
should replace it.

Many of us are/were out of luck. Mine was just a few months past the end of
the warranty and they wouldn't do anything about it except to offer a
coupon for a discount on a new one. I've managed to keep mine (sort of)
functional... it does exactly what you described some days, then it will
operate for a week without incident, then it will run down every other day.
It's on the charger more often than it is on my wrist, so it really isn't
of much use. I noticed recently it is down to one sensor; one of the laser
beam green lights on the back no longer lights up. I say "laser beam"
because it is so bright it has nearly blinded me in the middle of the night
several times.

Anyway, good luck. The Blaze, IMHO, was a flawed product from the start...
I'll never give Fitbit $250 of my hard-earned money again.

Steve

[829Anita]

So I'm SOL - I thought I bought it 2019 but it was 2018 - so they'll give me a whopping 25% off - no thanks. done with fitbit - when they crap out on you right at the warranty - and they know it's a defective battery. How is that good customer service?

[drussell]

Same thing here. 25% off was all they offered.

[Zoream]

Why do people keep buying them? It's absolutely useless, so many people having the same problem.

Give your money to a company that cares, that release finished, working, non faulty products. 

You can threaten me with legal action, but it's the truth. 

[829Anita]

Unfortunately I didnt know that at the time - I'm switching to Samsung now - my Blaze is limping along for now. But yep, I agree - it should be noted company wide that the batteries are DEFECTIVE - not by use not by user error or mistreatment - by OEM.

[CForestK]

Probably not worth the time, but figured I'd reply here and add my name to the ever growing list of people whose Blaze started not holding a charge. Used to go at least 4 or 5 days before charging and ever since last week I'm lucky if I get several hours before it dies. Contacted support and they are having me do a "battery drain test" but I'm sure the eventual end result will be them telling me that since I've owned it more than a year there will be nothing they can do. I thought I was just unlucky but after finding this thread, I realize that this is a massive product issue on FitBit's part. If they don't offer to replace mine, I'll be done with FitBit for good. I don't take kindly to planned obsolescence or bad customer support. 

[Zoream]

Look at the trust pilot rating and reviews, if only people would use that site, fitbit would be bankrupt. I've never known a company that openly pulls down the pants of its customers. 

[Tammy1105]

I agree, I believe they have at least 10 DIY fixes just to get it to turn on.  Even more (too many to count) on why the BLAZE doesn't hold a charge.  Everyone I know personally has all had the same issue's with the Blaze. 

The Blaze tracker should be discontinued.  Fitbit should refund everyone that has any of these issues.  

I was stupid to think 3 times a charm.  It lasted 8 months!!!!

My son gave me the Versa as a gift. I love it. It's waterproof, so if anything goes wrong with this tracker.  I will return all three of my blaze's  (that i have kept) 🤷‍:female_sign:. 

Sincerely,

Tammy ~

[Typhoon799]

It was fitbits version of the Edsel.

[Rich_Laue]

I personally know a half dozen who still use their Blaze and mine is also still going. Of course non of us rarely let the Blaze get much below 30% which is considered the lowest a lithium battery should be allowed to drain 

[Zoream]

I personally know four people who have had their blaze pack up. They too have looked after their batteries.

Again, look at the trustpilot rating for fitbit, absolutely embarrassing. 

[LiliyaFitbit]

Welcome to the Fitbit Community @CForestK. It's nice to see you around @829Anita @SunsetRunner @drussell @Zoream @Tammy1105 @Typhoon799 @Rich_Laue. I am sorry for the delayed response. 

@829Anita @SunsetRunner @drussell thank you for sharing your feedback and experience. Customer Support always try to help in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling as you've invested in the Fitbit Family; however, we as any other company have policies to follow through. 

@CForestK thank you for joining the conversation and sharing the details of the issue with your device. Thank you for taking the time to get in touch with our Support Team. I know they will be glad to help you out and provide you a solution, please keep working with them. 

@Tammy1105 @Typhoon799 @Zoream I really appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving. 

@Tammy1105 I am glad to know you love your Fitbit Versa which you received as a gift. I hope you keep enjoying the Fitbit experience and working on your goals. 

@Rich_Laue thank you for your time and support. 

I'll be around if you need further assistance. 

[LadieMan]

That’s what mine looks like. It happened today. What does it mean when the battery icon is flashing? How long does it take for a Fitbit Blaze to get a full charge?

Thanks,

Moderator edit: personal info removed

[Zoream]

Regrettably your is now an ineffective paper weight, buy a different brand. 

[LadieMan]

What does that mean?

[Zoream]

It means that fitbit are useless and their products for me aren't fit for purpose, their customer service is shocking, they need a proper research and development team, product testing and reliable products. 

[Typhoon799]

I did. I am so sad at Fitbit left that platform entirely.