help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery draining and steps not being accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-28-2017 08:09 - last edited on ‎11-30-2017 04:20 by Moderator Alum

‎11-28-2017 08:09 - last edited on ‎11-30-2017 04:20 by Moderator Alum

After firmware update, my battery drains in less than a day and then I charge for hours, it says charged. In 4 hours, the battery turns red. My watch isn’t even a year old. Also, Fitbit does not follow up on complaints until resolution. I complained that my step counts were not being accurately reflected when I was sharing my steps with friends. I stopped sharing that info with friends, because I’m still awaiting an official response from Fitbit ... 9 months later.

 

 

Moderator edit: Subject for clarity

Best Answer
1 REPLY 1

‎11-30-2017 04:22

‎11-30-2017 04:22

It's great to see you around @giugiubee. If your tracker isn't holding a charge, I recommend taking a look at this post and follow the instructions provided there. About your steps accurate, restart your tracker, walk 100 steps and let me know how many were registered.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes