09-06-2017 17:19 - edited 09-06-2017 17:23
09-06-2017 17:19 - edited 09-06-2017 17:23
Hello, I have a blaze an it was working fine but now it won't stay on unless its connected to the charger. Anyone ever have this problem or know if it can be fixed?
09-06-2017 20:17
09-06-2017 20:17
Welcome to the forums!
How old is it?
Try these things
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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09-07-2017 04:47
09-07-2017 04:47
It's great to see you around @Drosealaniz and @WendyB thanks for stopping by.
Regarding to the battery issue you are experiencing with your Blaze, I recommend following the instructions provided by our friend here or you can also take a look at this post and follow the steps provided there.
I hope this helps, let me know the outcome.