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Battery life

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‎09-06-2017 17:19 - edited ‎09-06-2017 17:23

‎09-06-2017 17:19 - edited ‎09-06-2017 17:23

Hello, I have a blaze an it was working fine but now it won't stay on unless its connected to the charger.  Anyone ever have this problem or know if it can be fixed? 

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‎09-06-2017 20:17

‎09-06-2017 20:17

Welcome to the forums!

 

How old is it?

 

Try these things

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-07-2017 04:47

‎09-07-2017 04:47

It's great to see you around @Drosealaniz and @WendyB thanks for stopping by.

 

Regarding to the battery issue you are experiencing with your Blaze, I recommend following the instructions provided by our friend here or you can also take a look at this post and follow the steps provided there.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer