help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery life

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-06-2017 17:19 - edited ‎09-06-2017 17:23

‎09-06-2017 17:19 - edited ‎09-06-2017 17:23

Hello, I have a blaze an it was working fine but now it won't stay on unless its connected to the charger.  Anyone ever have this problem or know if it can be fixed? 

Best Answer
0 Votes
2 REPLIES 2

‎09-06-2017 20:17

‎09-06-2017 20:17

Welcome to the forums!

 

How old is it?

 

Try these things

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-07-2017 04:47

‎09-07-2017 04:47

It's great to see you around @Drosealaniz and @WendyB thanks for stopping by.

 

Regarding to the battery issue you are experiencing with your Blaze, I recommend following the instructions provided by our friend here or you can also take a look at this post and follow the steps provided there.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer