Blaze And iPhone 7

[bcalvanese]

I just upgraded to the iPhone 7 and my Blaze seems to work very well with it.

just putting this information out there.

[bbarrera]

Thanks. Fitbit MobileTrack is broken on iPhone7, but other apps have no problem pulling step count. Hoping to see a Fitbit app update soon.

[sliebs]

How do I sync new iphone 7 with Blaze so that messages and calls come into the watch?

[FerdinandFitbit]

Good to see you in the Community guys! 🙂

@bcalvanese, thanks so much for sharing that information with us!

@sliebs, to enable notifications on your Blaze, just go to your Fitbit app, tap at the top of the dashboard and this will take you to your Blaze settings. There, look for "Notifications", turn them on and it will say that the set up process will start pairing your tracker for notifications, just follow the on-screen instructions and after that, you should be all set.

Let me know if you still need more help!

[stacyp1120]

Hi, I need help.  Mine just does not want to pair.  I'm super frustrated.  I have tried everything.  I have the 7+ with iOS 10 and nothing it working.  My tracker is on and on the charger.  I have tried restarting my tracker by pressing the left and lower right buttons.  It does not restart, it simply says "all notifications are caught up".  I have restarted my phone.  I have turned the bluetooth off and on.  NOTHING.  Can someone please help me?  I'm really upset about this... thank you in advance!

[Rich_Laue]

Hello @stacyp1120. To do a restart simultaneously hold the left and right buttons in for at least 12 seconds. Seeing all caught up tells me the left button is not being pressed, so please check to see if it is the frame properly.
I would also do a restart of the phone.
Then make sure your using the app to setup the fitbit.

[stacyp1120]

I did all of that.  I am holding the left and bottom right buttons for 20 seconds, I hear it vibrate and it is still not pairing.  I don't know what to do anymore. I'll try it again and let you know the outcome. Thank you!

[stacyp1120]

@Rich_Laue - I just tried everything you said.  It's not working. I'm really upset about this. Do I take it to Apple to get it fixed? Or do I call FitBit customer service in the morning?

[Rich_Laue]

@stacyp1120 so holding the two buttons in did do a restart. 

Does your tracker have the message http://www.fitbit.com/setup? You say you can't pair but I don't know if your trying to set it up to your account or to just get it sync through a new phone. 

if setting it up are you using this procedure to setup your Blaze through the app? 

Of course you can't pair, this is the job of the app, you need to use the App to connect the Blaze to your Fitbit account, then the app will pair the tracker to your phone. 

Please let us know what steps your doing and where the process fails. 

[SunsetRunner]

i saw with information on a different post and it worked for me. wanted to give credit to TechJunkie. 

TechJunkie

05-04-2016 16:17

I have a Baze synced to by iPhone 6s.  Have to turned the bluetooth off on your iPhone 5 before trying to pair it with your iPhone 6s?  I paired mine to my iPhone 6s and once it went thouth the pairing sucessfully it worked in the app fine.  I read a few similar posts to yours and if I remember correctly the key was turning bluetooth off on the device the Blaze was originally paired to.  I would also probably reset the Blaze prior to trying to pair it to the iPhone 6s.  

I hope this helps.  If not don't give up there is a solution as I know the Blaze works well with the iPhone 6s.

[SunsetRunner]

I have a Baze synced to by iPhone 6s.  Have to turned the bluetooth off on your iPhone 5 before trying to pair it with your iPhone 6s?  I paired mine to my iPhone 6s and once it went thouth the pairing sucessfully it worked in the app fine.  I read a few similar posts to yours and if I remember correctly the key was turning bluetooth off on the device the Blaze was originally paired to.  I would also probably reset the Blaze prior to trying to pair it to the iPhone 6s.  

I hope this helps.  If not don't give up there is a solution as I know the Blaze works well with the iPhone 6s.

[dougdes]

My Blaze stopped syncing with my new iPhone 7 Plus on 12/09/2016. So I removed the Blaze via the Fitbit app, and now I cannot reconnect it.  

Any suggestions, as Fitbit support has been of "zero" help.

I just purchased my Blaze in the end of July.  It worked perfectly with my iPhone 6, and was working with my new iPhone 7, until yesterday,12/15/2016.

[FerdinandFitbit]

Hey there @dougdes. Good to see you in the Community!

Have you by any chance updated your iPhone to iOS 10.2? It seems that some users are having issues syncing after updating their devices and this could be your case. If so, I would recommend going to the bluetooth section and look where your devices are. Tap on the Blaze and choose "Forget device". Once you've done this, go to the Fitbit app, tap on the picture of your Blaze and go to notifications and enable them again and see if it sync properly after that.

Take a look at this thread about the situation for more information. Click here.

Anything else you may need, let me know. I'll be happy to help!

[dougdes]

Thank you for the advice. I did get my Blaze to work. Unfortunately, my phone came with 10.2.

[dougdes]

I keep having issues, between my Blaze and my iPhone 7, as far as "notifications", any suggestions.

I have tried everything.  I got it to rework once however. It stopped again, and I cannot get it to "re-work"????

I would greatly appreciate any help,

as Fitbit CS, has been of zero help!

[FerdinandFitbit]

Thank you for getting back @dougdes!

I can recommend restarting your tracker by pressing the left and lower right buttons for 10-12 seconds. After that, the tracker will reboot and then, go ahead and set it up as a new device. For this, go into your Fitbit app, go to the account section, tap on "Set up a new device" and follow the on-screen instructions until the end. After that, your tracker should connect without a problem.

Let me know how it goes!

[dougdes]

I have done this numerous times.  I am receiving all notifications, except my text messages.

[FerdinandFitbit]

Have you already checked that the text messages option is enabled in the notifications settings for your tracker?

If not, tap on the icon of your tracker, scroll down to Notifications and here, make sure that text messages option is enabled. If it is, disable it, sync your tracker and enable it again and sync your tracker one more time and try it out.

Let me know how it goes @dougdes.

[ndavis1941]

how did you do it?  please tell me step-by-step