Blaze Battery Drain since 2.77 Update

[kimster99]

 SInce the 2.77 update my Blaze will not hold a charge more than a day.  I have power cycled it and fully charged it and that did not help...Any Thoughts?

[shawnwilfong]

I know this thread is "young" but there's been mention of this issue for a long time it seems and the response of just replacing it until your out of warranty seems garbage to me.  Not trying to rustle anyone's jimmies, including Fitbit's, but this might be a C.A.L. situation...it's ridiculous.

[AlejandraFitbit]

Hi guys,

I hope you are doing well and I appreciate all the feedback provided about the Blaze battery issue you have been experiencing.

As recommended previously, if you have already tried the instructions provided in this post and keep experiencing this problem, feel free to get in touch with our support team, for a faster response you can contact them via chat. And before this, take a look at our warranty policy.

See you around. 

[KRoundy]

Thanks for this. I will contact support and see if there is something else I can do. I appreciate the response.

[Katwong]

I did get in touch with support and the response was that this is an issue
that Fitbit is working on. There is no ETA and no compensation being
given.
I cannot tell you how frustrating this is. I am happy that there are
Fitbit users out there that are not experiencing this issue but I can also
see that there are quite a few of us out here that do have this issue with
the Blaze.
My Fitbit is still under warranty but Fitbit claims that because this is a
software issue- the 1 year limited warranty does not apply. I would never
pay this much for a piece of crap watch that is going to stop working after
a year. Essentially Fitbit can say anything they want- there is no way to
prove that it is or isn't a software issue or just a plain defective
product which has since been removed from the product line. How
convenient..

I'm reporting this behavior as high up as I can go BBB- wherever/whoever
will listen. This issue has been going on since 2016 and nothing is being
done.
I don't plan to purchase any Fitbit products in the future and have told
everyone around me - never to gift me one either. I'll return it as soon
as I get it.
Thanks!
Kathy

[Martha521]

Thanks for your words but we won't get a replacement and that is disappointed,  we have to buy a new Fitbit every year or 2 years? No thanks we will have to look for better options.

[Martha521]

I am with you, no more Fitbit and won't recommend. 

[KikeMarchuet]

I am with all of you @Martha521 @kimster99 @Katwong @KRoundy @AlejandraFitbit

Very disappointing... A lot of users affected should be an exception when the situation is caused by a firmware upgrade sent by Fitbit.

I have 2 Blazes, exactly the same issue!!

1) Normal duration 4 days

2) Firmware upgrade, duration is 4 hours

I don't know what can be done in USA, but I have initiated what is possible from Spain.

I need a convincing answer, not only a 25% discount (obvious that I will change the company for my new watch)

[Katwong]

Hi KikeMarchuet

Were your Fitbits beyond the warranty when the issue occurred?
I filed a complaint with the BBB in California because I think the response
from Fitbit has been unacceptable.
There are too many people experiencing this issue and nothing is being
done. I agree and think 25% off is an insult - not to mention that I
wouldn't want to buy another Fitbit product again anyway.
I think the more of us that complain- the better. Fitbit should improve
it's customer service and products.

[shawnwilfong]

I'm in the USA and am with you on this; I had mine for 4 months before it started dying within a day.  Their response is unacceptable.

[Katwong]

Well let me tell you all something interesting- after filing a complaint yesterday with the BBB- I received an email from Fitbit support suddenly recognizing that my Blaze is still under warranty.  Hmmm...  Even though in past communication with them- they stated that my warranty did not cover this issue - now suddenly they found that my warranty is in effect.  I have all communication between the Fitbit support and the fact that they would NOT send me a replacement since this was an issue related to my Samsung phone. 

So I am offered a replacement Blaze or 50% off another product.   I will be honest- as I still plan to pursue this issue with the BBB. - I am going to take the replacement Blaze because I know that is also going to crap out.  I am not going to ever buy another Fitbit product so I'm not giving them any more of my money.  So 50% or 25% makes no difference to me.  I still want my money back so I can purchase a different brand.

[Katwong]

4 months?!! And no replacement? That is totally not acceptable. If I
were you I would pursue this- this is completely outrageous.
It's not an inexpensive product- not that that's the point- but still it's
not some $20 watch.
I cannot understand how they can get away with this.

[Tdhmkm]

Keep pushing Fitbit for a repair or replacement. I did in over 13 emails. When I finally requested the email address and title of a Fitbit corporate exec that I could escalate the issue to , they came back with the offer of a replacement. I accepted.


Check out the updated "Limited Warranty". It appears that Fitbit will not be responsible for any issues related to the Software:



EXCLUSIONS AND LIMITATIONS
Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. DATE OF LAST UPDATE: 17 JULY 2018

[FosDad]

So they’re basically saying they’ll do what they want with their software and if it breaks your device, too **censored** bad. Yet another reason to move on to another brand. 

[NewarkT]

So it appears that all our problems are caused by the 2.77 firmware update.
The solution seems obvious to me - Fitbit should re-issue the previous
firmware version (I assume that was version 2.76).
So come on Fitbit, how about it? You need to do something positive to
prevent your poor customer service reputation becoming a complete disaster
and causing serious damage to your business.

[Katwong]

Are all of you that are having this issue using Samsung phones? If so, what
model of phone do you have? Did guy upgrade your phone and then notice the
issue?
Just curious...

[NewarkT]

Yes, I'm using a Samsung J5 2017 version. I've been using it since October
without any problems until the 2.77 update.

[AlejandraFitbit]

Hello guys,

I appreciate all the feedback and information provided about the functionality of the Fitbit Blaze, but as recommended in previous posts, if you have already tried the instructions in this post, feel free to contact our support team, you can contact them via chat to get a faster response.

If you don't know how is your warranty, you can take a look at it here.

Happy stepping. 

[NewarkT]

Thank you for your response Alejandrafitbit.
If you have read and understood the previous posts on this and other forums
you would understand that we have tried your suggestions and got nowhere. I
can only conclude that you only want to sell new equipment, that you don't
understand your customer's frustrations and that you may just be a robot.
The way I see it Fitbit have created this problem and can easily correct it
if they choose to. It appears they choose not to and are not concerned
about damage to their reputation.
I will never buy a Fitbit product again, nor will anyone I know. There are
better products available from other companies who care about their
customers.

Happy stepping to Fitbit, probably into oblivion.

[Katwong]

@NewarkT- I could not agree with you more!  

[FosDad]

Nope. Both my wife and I are iPhone users. So not an issue specific to Samsung phones.