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Blaze Damaged Screen after two days

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‎02-06-2017 17:49

‎02-06-2017 17:49

Hi Fitbit! I've upgraded from a charge HR to Blaze and have already damaged the screen after two days after brushing lightly against a wall whilst closing a door after exercising! Gutted as just paid$230, had it two days and it's that brittle it's chipped the screen. Please can you advise warranty and repair service? ThanksIMG_7278.JPG

 

 

 

 

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‎02-07-2017 01:17

‎02-07-2017 01:17

The warranty terms can be found at www.fitbit.com/returns

 

Unfortunately the terms exclude accidental damage. However, if you'd like to contact customer support anyway then you can contact them via:

 

contact.fitbit.com

 

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‎02-10-2017 05:06

‎02-10-2017 05:06

It's great to welcome you @LMcCall and @SteveH thanks for stopping by.

 

I would like to know if you have already contacted our support team? Did you receive a solution for the inconvenience with your Blaze?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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