help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze Screen Scratches

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2018 08:46

‎01-11-2018 08:46

I received my Blaze for Christmas.  It was scratched within a few days and keeps getting worse, both with microscratches and larger, deeper ones.  I am disappointed that when I contacted fitbit customer support, they offered me 25% off of another brand new fitbit.  I have ordered a protector that has yet to arrive, but is there anyway to repair this or remove these scratches?  I am so sad that my beautiful gift looks like junk in less than a month.  

Best Answer
0 Votes
3 REPLIES 3

‎01-12-2018 05:39

‎01-12-2018 05:39

Hey there @that1girlangie, welcome to the Community!

 

Could you please provide me with a picture of your tracker's display where I can see the scratches? In the meantime, I recommend taking a look at our warranty policy.

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-12-2018 15:27

In response to AlejandraFitbit

‎01-12-2018 15:27

Several large scratches visible hereSeveral large scratches visible here

 

4B63121A-C25F-41DC-8F43-EF915FE133CA.jpeg

 

Edges are damaged as well.Edges are damaged as well.

 

Best Answer
0 Votes

‎01-19-2018 05:57

In response to AlejandraFitbit

‎01-19-2018 05:57

@AlejandraFitbit Did you get my pictures? 

Best Answer
0 Votes