I purchased the blaze six months ago, and stopped trying to wear it after a week. I does not display email notifications, my primary use of my previous fitbit. Dumb, and it doesn't use the wireless dongle like my previous Fitbit, stupid. It also does not work as a watch unless you sync it each day if you take it off for any reason. Dumb and stupid. The customer support at fitbit has never been great, and realistically none existant for the most part. Poor business management. Lousy execution of a great marketing program, and lastly. Now, its set around for six months but the Pebble I purchased to replace it, decided to update their firmware and wreck the watch, making it useless, and they seem to somehow be connected to Fitbit in their customer service strategy, because both are the worst sites I"ve seen. Now, I picked back up the blaze, recharged it and see that yes, they too have created a firmware update, but it appears you can't update the firmware using the computer charger, or old dongle, but have to use your phone. My phone is a 700 dollar piece of junk too, and updating its firmware didn't help either, and not its not working with fitbit... I'm not getting tech savy using these products, but seem to someone instead be involved in some sort of infinite loop of stupidity where IT business models leave out the customer and product functionality, but continually promise, we'll fix it in the firmware update.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer
