Blaze Sync issues S7 edge

[SergioG]

I own a Fitbit Blaze. I changed my phone from a Galaxy A5 to a S7 edge nearly two months ago.

Everything was running smoothly until 4 days ago that my Blaze won´t sync with my phone. I can sync in Classic Mode and control the music but the Regular Mode won't sync with the data and the data cannot be updated.

Is this a problem of my phone or my Fitbit?

[FerdinandFitbit]

Hi @SergioG. Good to see you in the Fitbit Community! 🙂

Since it sounds to be a connectivity issue with the Bluetooth, I can recommend a few things:

-Restart your tracker  by pressing and holding the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and fix any connectivity problems from your tracker itself.

-You can also try to turn off and on your phone's bluetooth just to make sure.

-If the two suggestions above don't work, try to set up your tracker as a new device. For this, go to the top left corner, go to devices from the menu, tap on "Set up a new device" and follow the on-screen instructions. This should make your tracker to pair again and it should connect without a problem after that.

Hope this helps and if you need anything else, let me know!

[SergioG]

Still notbworking. I deleted it from the app in order to set it as a new device but it won't connect.

[AuroraKat]

Do you by any chance have another device that you set up to sync with your Blaze? If so, you may need to disable sync on the other device before you can sync with your S7 Edge. 

I have the Fitbit app on both my S7 and my iPad. I generally keep bluetooth turned off on my iPad, but once I turned it on by accident. The iPad started syncing with my Blaze, which caused issues with my S7. I had to disable any communication between iPad and Blaze, at which point S7 synced properly. 

[SergioG]

I had one device but it was my old cellphone. In no point I have used both at the same time. I can't even unpair my Blaze with my phone in the Bluetooth devices menu.