Blaze Won't Turn On

[scott890]

Hi,

Last night I charged my Blaze.

When I took it off charge it shows nothing on the screen.

I have tried every combination of buttons to power on and nothing happens.

When I put it back in its cradle there is nothing displayed on the screen.

Fitbit app says it is looking for the device.

Any ideas?

[Hairmajesty]

Awesome! It worked! Little challenging with long nails but I got it to charge finally! Thank you 😁

[CaptainPugwash]

"turn it back on by showing the Fitbit logo" Can you explain this? How do turn it on by showing the fitbit logo?

[LiliyaFitbit]

A warm welcome to the Community @CaptainPugwash! I am sorry for the delayed response. 

I am glad to help you with your inquiry. It seems that this refers to one of the steps to restart a device. You can find the complete steps to do a restart in this help article: How do I restart my Fitbit device? 

If you continue experiencing any difficulty, please let me know. 

Feel free to reach out if you have any other questions.

[THMYJ9]

Same problems as bock65. I’ve tried hard reset multiple times but nothing happens (yes I know to simultaneously hold left and bottom right buttons for 10-15 secs). Qtip and rubbing alchohol on all contacts cleaned up super nice and still nothing. Ive tried multiple charging outlets still the same result. A red single bar pops up in the battery icon and flashes but that’s it when I put it in the charging cradle. Every time I try and reset it by taking out of the cradle it goes dead. I was somehow able to get it to sync up but the app says battery empty and where it would usually have the standard bolt icon over the battery as it charges it simply has a red forward slash line. I even got creative and opened the cradle but kept light pressure on the Fitbit and tried to hard reset it that way but still no response from the fit bit. I know the app is communicating because after I got it to sync I went to the notifications screen and was able to operate the music screen. I spoke to customer service and they said well those are the only ideas they had too and said you are out of warranty so we will give you a 25% discount on a new fit bit. No thanks! I’d rather stick with a company that stands by their product and understands reputation take time to build and can be destroyed in an instance. Giving it a last shot on this forum before moving onto another company. Hoping you can help and provide a different level of service and outcome than your Central American call center.

[LiliyaFitbit]

Welcome to the forums @THMYJ9 . 

I appreciate your participation in the Forums and for sharing your experience. Thank you for your efforts to resolve the issue with your Blaze battery and for letting me know that you've contacted Customer Support already. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

If you have any questions, feel free to let me know.

[Schnauzerdude]

I agree, been with FITBIT since their first generation.  Loved my Blaze but done throwing money away because I go out of warranty.

[LiliyaFitbit]

Hi @Schnauzerdude , it's nice to see you in our Community!

I appreciate your participation in the Forums and for sharing your feedback and experience. Thank you for being a Fitbit customer! I am glad to hear you loved your Blaze. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Customer satisfaction remains our number one goal, however the demands of running a global business require that we enforce our warranty consistently. If you experience any difficulties with your Blaze, please let me know. 

We hope to keep you in the Fitbit family. If you would like to take a look at our latest models, you can take our quiz on http://www.fitbit.com/compare to see which device meets your needs best. 

Feel free to reach out if you have any other questions.

[Gizmo0716]

Greetings,

So how long does the fitbit blaze last?  I've had mIne for about 2 1/2 years and I believe it finally took a dump.  I was resetting it by holding the two buttons very often and the fitbit would turn off during my runs so it wouldn't track my workout.  It stopped turning on with the two button trick and now won't charge.  For the money it'd hope it would have lasted much longer...could there have been a large batch that was bad since many folks have the same problem or are they cheaply made that's why they don't last?  Pls advise since this is very disheartening. 

[Jakester5112]

Mine is still going strong. 3-5 days battery usually.

[LiliyaFitbit]

Welcome to the Fitbit Community @Gizmo0716. It's nice to see you around @Jakester5112 . 

@Gizmo0716  I appreciate your participation in the Forums and sharing your experience with the Fitbit Blaze. I totally understand how you are feeling and will be glad to assist you with your concerns. Fitbit trackers are made to last and we do not expect manufacturing issues to affect our devices, however, due to some factors that are beyond human control, materials that these trackers are made of also reach its limit. We're constantly working on improving our devices and user experiences. I recommend following the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

@Jakester5112 I am glad to hear your tracker is going strong. I hope you continue enjoying your Blaze and working on your goals!

I'll be around. 

[KittyMeng]

Hi All, tried the restart button and also contacted the system support. They said they can't do anything.

Any one who has the same situation as me? 

[LiliyaFitbit]

Welcome to the Fitbit Community @KittyMeng. I am sorry for the delayed response. 

Thank you for joining the thread and reporting that you're experiencing the same issue with your tracker. I appreciate your efforts to resolve the issue and contacting Customer Support. Since you've been in touch with the Support team already, I'd suggest to keep communication open with them since they have already all the details and special tools to continue assisting you. You can take a look at this page for more information about the warranty policy.

If you have any questions, feel free to let me know.

[runkelirun]

I tried doing what other suggested by holding down that two buttons on the side. Nothing still black screen - any other thoughts?

[Gizmo0716]

Hi my issue turned out to be a failed charger... see if someone has a charger you can use to check and see if that's your issue. 

[LiliyaFitbit]

Welcome to the Fitbit Community @runkelirun. It's nice to see you around @Gizmo0716.

@runkelirun thank you for joining the conversation and trying to restart the device in order to resolve the issue with your Blaze screen. Have you tried the other troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? Are you able to try another charging cable as @Gizmo0716 suggested? 

@Gizmo0716 thank you for sharing your experience and advice!

I'll be around. 

[KittyMeng]

I was told nothing can be done to my blaze since it's over the warranty period. Also, there's no authorised dealers in M'sia which can fix it. Very disappointing.

[KittyMeng]

I've tried either. Nothing popped up.

Update:

Tried both my chargers. No response from my blaze

Moderator edit: merged replies

[LiliyaFitbit]

Hi @KittyMeng, thank you for your reply. 

I am sorry to hear the issue persists, I appreciate your time and efforts trying to resolve it. Fitbit doesn't have any physical repair centers that can accommodate servicing or repairing your tracker. I understand your feelings and I am sorry for the disappointment, each case is reviewed individually by our Support team and the resolution that's being provided is based on the Fitbit Warranty . 

If you have any questions, feel free to let me know.

[Mrs_H-J]

I have charged my blaze and it is fully charged at you can touch and swipe it in the charger. As soon as you take it out and put it in the watch it doesn't work. The screen is blank. I have held down the buttons (left and bottom right) for 30 seconds but still nothing. I've put it back in the charger at works fine... No use to me on charge. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Mrs_H-J. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Blaze. Thank you for your efforts to resolve it and doing a restart. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.