Blaze and text mesages

[ad162]

I have never had a problem with my Fitbit Blaze. It will notify me when I get a message and it says view messages.  It won't show me the actual message. This just happener in the past month. I have an android s8. 

I have searched and can't  find a resolution. 

Thanks!

Moderator edit: format

[Garbutt]

The old version worked for 1 day lol now I still cant get text messages

Sent from my Samsung Galaxy smartphone.

[iiossifi]

I agree. I'm growing increasingly frustrated with fitbit. It is different if it is something on my end but clearly it is not. And dealing with tech support on a constant basis is just as frustrating. They know of the problem but have no idea when it will be fixed is just crazy to me. They are a tech company it shouldn't be this long (end of June for me) to figure it out. I've always loved my Fitbit and have bought different models as they come out but the way they are handling this issue will make me think twice before purchasing anything else. They are not cheap and you expect and want them to work in their full capacity. 

[DavideFitbit]

Hello @ad162 @bhblake @iiossifi @bhblake @Mpaluzzi @Monson88 @JWelch4 @Conchis, thank you for taking the time to share all your feedback about the app and what you've been experiencing with the notifications. 

I noticed that other users in the forums have indeed reported this behavior and the team of developers is aware of the situation. They're continuously working to find a solution, but we haven't received any other updates at the moment. 

For now, it is recommended to try to disable the notifications completely and then setting them up again on the app. Make sure to keep the Fitbit app updated to the latest version available as well. 

Let me know if you have further questions. 

[Mpaluzzi]

Thank you for the update. I am currently looking at alternatives to a
Fitbit. I am really disappointed that Fitbit could not help as I have been
a loyal Fitbit user for the past 3 and half years.

Mauro

[iiossifi]

Agreed. I am doing the same. The answer of we are aware and working on it is ridiculous to me. All of this happened after the 2.9 app update and they are now on 3.3 and a "team of engineers" still cannot figure it out does not make sense to me. I don't think they are supporting the Blaze anymore as it is "old".

[Mpaluzzi]

You would think they would try harder to fix the problem. I am looking at
the Samsung S3 Frontier. Way more features and price is pretty good too.

[Monson88]

So is the issue with the blaze and Samsung only? Even with the update they just did, it still isn't working.


Sent from my Verizon, Samsung Galaxy smartphone

[Mpaluzzi]

>From the looks of it. Seems most posts are from Samsung phones. But it
could be more broad than that.

[MrsDavis2015]

I have the Google pixel and am experiencing the same issue with the Blaze.  

[Monson88]

Looks like it's time to upgrade Fitbit's huh! 😥



Sent from my Verizon, Samsung Galaxy smartphone

[Mpaluzzi]

Looks like. But I will stay away from Fitbit. Not happy with how they are
dealing with this issue. It's been a month and still not update or fix.

[bhblake]

Just tried this again.  If it doesn't work I will reconsider telling my patients to invest in the fitbit.  Every week I have 4-5 groups doing the workweek hustle together.  If this thing cant do what it is advertised to do we will have to rethink promoting it.

[Monson88]

I fully agree, I love it, up until now. I use it for work in the pharmacy. It works great when it's busy. All I have to do is look at my wrist and not my phone, reply when I can. I just don't get why they can't fix the problem, especially with technology this day and age.



Sent from my Verizon, Samsung Galaxy smartphone

[Monson88]

Especially this day and age with technology, I can't get why it's not fixed yet. I do love my fitbit. I guess I haven't looked to see what else is out there!



Sent from my Verizon, Samsung Galaxy smartphone

[iiossifi]

Their Twitter account told me they have engineers working around the clock to fix the issue. I highly doubt that..round the clock since June and they cant figure it out seems far fetched to me. I dont think they are going to issue a fix in an attempt for us to "upgrade".

[Mpaluzzi]

It is sad. I am on my 2nd Fitbit and tor the amount I paid I can get a
better nicer looking tracker for only 20 dollars more. Fitbit should be
working harder to support loyal Fitbit customers.

[ad162]

I have done all of the above. I will keep trying. Hopefully, this will be
resolved soon.

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Moderator edit: removed personal information

[Mpaluzzi]

Nothing will change until they update the app. I have tried everything.
Calling Fitbit help as well and all they say is they are working on it.

[ad162]

My husband works at Best Buy, so I ended up buying the cheapest Fitbit they had and for a discount. It is receiving text messages. I couldn't wait too long due to needing to be able to access my messages. Hopefully, this one never gets this issue. 

[Mpaluzzi · Accepted solution]

I purchased a Samsung Gs3 Frontier from Best Buy yesterday. Got a great
deal on it and it is an amazing Health Tracker. I wont very going back to
Fitbit anymore. I get notifications, phone calls, emails and I can respond
from my watch. Truly amazing.