Blaze and text mesages

[ad162]

I have never had a problem with my Fitbit Blaze. It will notify me when I get a message and it says view messages.  It won't show me the actual message. This just happener in the past month. I have an android s8. 

I have searched and can't  find a resolution. 

Thanks!

Moderator edit: format

[OSUChris]

This has been a continual off an on issue for the past few months.  It seems to be an issue with the Samsung notification requirements and the Android updates.  I'm a teacher, and if this isn't fixed by my first check, I might end up switching to an Android wear.  I really don't want to do that as I've been a LONG time Fitbit user...my first one was over 6 years ago.

[LizzyFitbit]

Hi everyone. Thanks to you for participating in this thread, I'm sorry for the delay in my response.

I appreciate all of you for taking the time to share your feedback. I understand how important is to get this feature working correctly and thanks for the troubleshooting steps that you've tried. As mentioned @DavideFitbit, our team is working on this situation to bring a fix to all of you. While I don't have a time frame for that fix, I'll update this thread once I have more details.

If you have another question, feel free to reply back.

[bhblake]

My incoming calls now doesnt show the correct call coming in.  I don't understand how this used to work and all the sudden doesn't anymore.

[Monson88]

Just my text messages wont work still...so frustrating!



Sent from my Verizon, Samsung Galaxy smartphone

[Mpaluzzi]

Changed to a Samsung S3 Frontier. I am getting everything now. Emails,
texts, phone calls. So much easier and I am not frustrated anymore with
Fitbit.

[Gmcke19299]

Hello has this problem been resolved?  It's frustrating that my fitbit only shows view messages and not the message.  The phone calls show unknown.  Please let me know if there is an update on this.  Thank you

[bhblake]

I will let you know if it is resolved later today-so far no.

[KLeBlazeS5]

@OSUChris 

I have a Samsung S5 and was havinh many issues with my Blaze syncing very slowly taking a long time, message notifications not coming through and call notifications being very slow and late.

The fix I found for me was to do the following

- turn off Bluetooth Classic on the Blaze

- unpair Bluetooth Classic on the phone

- pair the Blaze to the phone only using standard Bluetooth

- turn off Text message notifications in the Fitbit app

- enable message notifications through App Notifications by selecting it in the list

- make sure the Keep Alive widget is not enabled

Now I get all my notifications and calls are displayed instantly. Syncs are also much quicker and do not take very long.

Please give these a try and let us know.

[ad162]

No I never did find resolution. I ended up buying a new watch and it worked
perfect.

Moderator edit: personal info removed

[bhblake]

Yes it is fixed on my blaze but messages from Facebook no longer come through 

Sent from Yahoo Mail on Android

[Dazrudge]

Any updates regarding texts not showing up.... mine have not worked for 6months +

[bhblake]

They magically appeared again after I complained a bunch.  But I did update the blaze, turn it off and on.  Re-installed fitbit app on the phone and re-connected bluetooth.  Also, turn phone off and on. And then try the test message on the app.