Blaze battery draining fast

[Alex_the_blazeu]

Hi everybody! I don't usually uses blaze while I work. I put it on the table. After about four hours, the blaze turned to 60% batteries from 100%. Any power-down mode can I use in the blaze?

Moderator edit: Clarified subject

[LuciaFitbit]

Hi @Anthea_C, welcome to the Fitbit Community Forums! I have opened a case for you with Support, so they can further assist you. Please keep an eye on your inbox, since they will be contacting you soon. 

@soldermonkey nice to hear from you again. Thank you for your feedback regarding Blaze. As mentioned before we don't recommend changing the battery of the device. 

@Rob-HPTC thank you for your participation on the forums. I appreciate the feedback you shared regarding Support. If you have any other questions or concerns regarding our guidelines, I suggest that you contact them back by replaying to the last e-mail you receive from them. They'll be glad to keep assisting you. 

@amandaantczak8 nice to hear from you again. Have you tried following these tips? Have tried restarting your device? Hope to hear back from you soon. 

@Adfernz thank you for sharing this information with us. I contacted Support and they confirmed that you also have a case open with them. If you need any further assistance, please don't hesitate in contacting them back. 

Let me know if you have any other questions!

[marsgee]

I recently started having trouble with my Blaze as well. 14 months and now the charge won't last a full day. They said it was my phone which it wasn't. All they did was offer me a 20% discount and a 2 year warranty. They said that's all they could do. The product is a great idea but I'm not going to purchase a 200.00 watch each year, especially one that's defective and that FitBit ignores as such. It's kinda shameful that they know the issue yet they do nothing to fix it or replace the product.

[PhDerp]

Changing the battery appears to have worked. The soldering is very difficult. The solder holding the original battery (for some reason) did not melt very easy so it was a tough job to put a new battery on. Not for the faint of heart. Battery replacement came in a pack of 3 for $15 on amazon so it really was worth it. That is, if you have access to soldering tools (I luckily work at a University and the tech shop has an iron and wire I could use).

[LuciaFitbit]

@marsgee welcome to the Fitbit Community Forums. Thank you for your feedback regarding Support and our products. We're constantly working on providing a better service. Our Support follows the guidelines listed in the warranty. If your device is outside the warranty period, they won't be able to replace it. 

@PhDerp nice to hear from you again. Thank you for sharing your experience. I would just like to mention, that by changing the battery of the device it loses it's warranty. 

Let me know if there's anything else I can do for you. 

[Rob-HPTC]

I know stonewalling when I hear it. The Blaze is obviously buggy and that’s why you took it out of your line. When a product fails, it’s a mistake to be inflexible in dealing with unhappy customers. You should take responsibility and not pass the cost to your customers. Ask yourself, WWJD (what would Jeff (Bezos) do)?

Sent from my iPhone

[Anthea_C]

As a follow-up to my original message I received an email with a couple of things to try to see if it repaired the battery which they didn't. I then responded to that effect. Within a day I received an email looking for details of purchase which was followed up with the offer of a replacement or 50% off a different product of my choice. I opted for the replacement which I received today which was within 4 days I think. I'm quite happy with the outcome and the level of customer service I received. 

[NatalieJackman]

They sent me a replacement and it lasted less then 90 days. I wouldn’t want  put too much stock in the replacement lasting pong term. At best you’ll get a year out of it.

Best of luck but my suggestion would be to sell it now while it works.

[Anthea_C]

I'm just happy to not have to fork out now or that the process of getting a
replacement was pleasant enough. When it comes to buying again I'll be
looking at different brands. If it gets me to Christmas I'll be happy since
I can put a replacement on the gift list 😁😁😁😁

[soldermonkey]

Right. The sad part is I like most of the blaze's design, the mechanical approach is clever, etc. But there's a problem with the power handling as we've discussed at length.

Remember, if your blaze is out of warranty, any attempt to fix it will void your warranty. And of course we wouldn't want that!

[Rob-HPTC]

As a business owner I would never consider not replacing a profusion that failed just 2 months out of warranty when I already knew it had design problems.

Sent from my iPhone

[Adfernz]

Confused?
If your blaze is out of warranty, any attempt to fix it will void your warranty.

The reason they are trying to fix it themselves is because they had no resolution from Fitbit.
Funny: if your blaze is out of warranty, any attempt to fix it will void your warranty.
(Eye Roll goes here)

Adfernz

Moderator edit: content

[marsgee]

@Fitbit why didnt you offer me a 50 % discount? They're not even consistent
with their offers. I only got a 20% discount offer.

[soldermonkey]

The Australians report getting a 2 year warranty, US residents get 1 year. I'd surmise each is the minimum that country forces a corp to offer. I'd surmise similarly that Fitbit is a fundamentally Chinese company, regardless the location of its foreign sales offices, and does the barest minimum it can get away with wherever it sells its goods.

[Blaze517]

Sadly, probably to switch to a different company...

[AlejandraFitbit]

Hello guys, thanks for your participation in the Community. I am sorry for the delay in respond and appreciate all the updates provided.

@Rob-HPTC and @Blaze517, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Anthea_C and @NatalieJackman, thanks for sharing this with us. It's great to hear that you were offered a discount, used it and now you have a new Fitbit that is working properly. If there is anything else we can help you with, do not hesitate to post it.

@soldermonkey, @marsgee and @Adfernz, if you have inquiries about the warranty, click here to check our warranty policy.

I will see you around. 😊

[soldermonkey]

My previous reply got, um, disappeared. I have absolutely no idea why.

Best solder for electronics is 63/37 tin/lead, and that's what military and hand work, prototyping, repair all use. The EU commanded everyone operating there to switch to lead free solder for consumer use back in '06 (with an exception for the automotive industry), resulting in all consumer products incl north america's being made with lead free. Because everything's made in the same plants in china. The lead free, being about 96% tin, melts at a higher temperature than 63/37. Blazes are almost certainly made using high temp solder, but if your solder station were set up for low temp solder, you might have a hard time melting the existing solder joints. I surmise that's what occurred. Or maybe your flux could have been better, no telling. In any event, I didn't find it difficult.

[PhatheadFred]

I have the same problem. I will not purchase another Fitbit. There are others. In my opinion not enough testing was done on the reliability of the Blaze. I am on my second Fitbit also. 

[Wendi_J]

I'm having the same issue with my Blaze.  It won't stay charged for more than about 30 hours at a time.  I too had the Charge.  It worked fine, but the band broke and couldn't be replaced.  For the price I paid for both of these products, I could have purchased the Apple watch which does more and has fewer problems from what I have seen.

[Rob-HPTC]

That’s what I did. After they refused to stand behind the product because it was 2 months out of warranty, I bought an
Apple. I’ll never buy another fitbit product.

[Kingjaymz]

Were you able to fix your Blaze? I am in the same boat. Mine is not as bad, YET, but I can see the writing on the wall. Mine is about 2 years old and will hold a charge for 3.5 days or so. If I can fix it and use it for another couple of years for around $20, that is my first choice.

I also agree that Fitbit should be jumping all over themselves to get this SOLVED. Apple watch uses replaceable batteries. Apple will do the repair for about $75. That is steep, but it is at least a better solution than "we'll give you 25% off on a new one," every couple years.