Blaze battery draining fast

[Alex_the_blazeu]

Hi everybody! I don't usually uses blaze while I work. I put it on the table. After about four hours, the blaze turned to 60% batteries from 100%. Any power-down mode can I use in the blaze?

Moderator edit: Clarified subject

[dcl4river]

I did not spend that much for my Blaze, only a little over $100. But still disappointed that I have to charge it every two days!

[Ross_Culloch]

Hi, my blaze battery has just started to die quickly, it needs 2 charges a day, where it would have happily gone 5 days without charge. I’ve followed all the guidelines you’ve provided but it’s made no difference. The watch is less than 2 years old (ca 20 months) and was bought in the UK - I’m not sure if it’s still inder warranty. Any advice and/or information would be appreciated. 

[PCSBOB]

Bad batteries area "standard feature" on FitBits.  

[Ck9779]

Buy a Garmin, Jawbone, Gear V3, Apple Watch.....basically any tracker that is not a Fitbit. You have a 1 year very very very very very limited "warranty". Blaze works GREAT during that time frame but after that it is just luck of the draw.  

[AlejandraFitbit]

Hey guys, I hope you are doing fine.

I know that this issue can be frustrating and believe me when I say that your patience is appreciated.

Here in the Community, we try to do our best to help you all, but there are some scenarios like this one where we can only recommend the basic troubleshoot which is in this post, and that I know you have already tried.

Keep in mind that if the troubleshoot provided don't work, you can always get in touch with our support team, they are the only ones with the necessary tools to provide you with your warranty status. To know how you are with your warranty, feel free to click here.

Also, I just wanted to remind you all to follow our Community Guidelines, so we can keep a friendly environment here.

If there is anything else we can do for you, let us know. 

[PCSBOB]

Moderator Alejandra

I have read several posts from people about you deleting their posts. Is that your only job?  I have sent you 2 private posts requesting assistance. YOu have not responded to either one.

I had assumed your position was to foster communication and to provide an avenue of support for Fitbit customers.  Am I mistaken in this belief?

[GBUCH72]

You might be in luck with warranty..unfortunately I was one month out of mind....think their products have went downhill 

Sent from Yahoo Mail on Android

[Dino33]

When my wife bought it, it came with a 2 year warranty. I should be good, it’s only been 1 1/2 years. 

[Old_Dog]

My one year old Fitbit Blaze used to easily go a week on one charge. Now I'm down to little more than 3 days, and fading fast. I've changed nothing that would cause that. I don't sync with my phone. I don't use the Quick View feature. Why would I want to get rid of the heart monitor feature, or the hourly notifications? Notifications are off. Price is too steep to buy a new one every 1-1/2 years. Too bad. I otherwise love this unit.

[dcl4river]

I loved my little cheapy Fitbit but the band broke and couldn't get a replacement, so I bought my Blaze, was looking forward to using the notification but the battery dies way to fast so not using it. Very disappointed! Heartbroken!!!!! Oh well, sigh.......

[drjanet]

Alejandra -- Our "job" here is not to make you happy -- our goal is to solve our Blaze problems. Your company is selling defective products and we want ours replaced, even if they are out of warranty. Fitbit knows that the Blaze is defective, which is why they stopped selling it and have replaced it with the Versa. 

I myself would consider Fitbit replacing my Blaze with a Versa as a good solution. For free, since the Blaze has been an issue from its conception and my purchase.

I will be glad to send you back my Blaze once you send me a new Versa! Best solution yet! Please vote for this post if you like my solution!

[dcl4river]

That would be a great solution!

[Scott63]

Again, with all due respect, you continue to ask for suggestions as to what Fitbit can do to solve the problem, repeatedly  tell us to contact customer service who will walk us through solutions, and suggest that if the device is no longer under warranty to take advantage of the 25% off a new device (only good on the Fitbit website).  YOU'RE NOT LISTENING!!!!!!  We've heard you - ad nauseam - and I for one, don't buy a word you say.  It's time for you to listen to us, and listen to us good.  THE BLAZE IS DEFECTIVE!  FITBIT SCAMS CUSTOMERS BY REFUSING TO REPLACE A DEFECTIVE GOOD.  Are you listening?  Are you????  I will NOT buy another Fitbit device - don't care how popular they are.  Your company's treatment of customers who have invested hundreds of dollars in your products is abominable at best.  It would be nice if you would just stop posting your canned response to the issues surrounding the Blaze.  Come back on the board when you've got a real solution - a replacement for a DEFECTIVE product.  You've lost me as a customer and your competition now gets my money - and I'm sure I'm not the only one who has defected to the competition.  Just stop trying to pacify us - we're smarter than that and you owe us the respect we deserve as jilted customers.  

[SunsetRunner]

Well said!
I totally agree.

[PCSBOB]

Thank you for posting this.

I bet we do not hear from the Fitbit Moderator on this one!!!

[AlejandraFitbit]

Hi all,

I appreciate the feedback provided, I will pass it to our team. If you have tried the instructions provide in this post and keep having problems with your trackers battery, you can always get in touch with our support team, to know how you are with your warranty, feel free to click here.

If there is anything else we can do for you, let us know. 

[PCSBOB]

Isn't your "team" aware that there is a problem?    Aren't they aware of the multitude of complaints from Blaze users?  Aren't they aware that you keep repeating the same advice which is becoming additional  source of irritation to customers who are already angry?

What do your customers need to do to get the message across to you and your executive team?  Would picket signs in front of your building help get the message across?

[SunsetRunner]

Every Blaze owner is going to have a battery issue, however, I am surprised that there are only 29 votes for the Replaceable Battery request in Fitbit Community -> Help Forums -> Feature Suggestions.

Not that any Blaze owner is going to ever purchase another Fitbit product, but voting for the Replaceable Battery would be a proactive, albeit futile gesture.  Who knows this may send a huge message to Fitbit, but more likely to anyone thinking of purchasing a Fitbit product, that a replaceable battery is essential.  Whether it is user or manufacturer replaceable.

Everyone that has googled "Blaze replacement battery" has seen the videos showing that the Blaze's batteries are in fact replaceable.  One would think Fitbit would offer a Manufacturer Battery Replacement program for a reasonable fee, $25-$50. Keeping its customers happy and loyal.  Then when Fitbit releases a compelling new product (sorry the Ionic and Versa are not), loyal customers would willingly upgrade.  For example, how many Blaze owners previously owned a Charge HR?

[PCSBOB]

It is more profitable for Fitbit to sell a new device to a Blaze customer than it is to do a replacement of the battery in a failed device.

[drjanet]

Alejandra, Community Moderator,

If you like something I recommended, vote for that post and mark it as a solution. You'll make me happy!  

Alejandra -- I don't care if you are happy. Your customers are NOT happy. You haven't helped up at all. The Blaze is defective... or why did Fitbit stop making it??? Replace our Blazes FOR FREE with Versa or Charger3 -- our choice. I think that those new Garmin watches look pretty darn good -- and I hear they have dynamite customer support.