Blaze battery draining fast

[Alex_the_blazeu]

Hi everybody! I don't usually uses blaze while I work. I put it on the table. After about four hours, the blaze turned to 60% batteries from 100%. Any power-down mode can I use in the blaze?

Moderator edit: Clarified subject

[shawnwilfong]

Alejandra, I know you are just doing your job and trying your best, but you must see the big picture here that everyone is having and how the response from Fitbit is insufficient.

1. Fitbit Blaze starts failing at maintaining battery life (mine at ...4 months?)

2. Continue to get refurbished replacements until you're out of warranty

3. Fitbit says sorry-not-sorry, here's a coupon to buy another Fitbit product (but not any of the new or good ones!)

I hope you can see the issue here.  We've purchased what seems to be a defective model, and we're just being given the run-around until the product is no longer under warranty and we're out of luck on being properly compensated.

[Ravindran]

I agree. You are just forcing to spend more in the name of discount instead of accepting and compensating.

Support team answered to buy a insurance for the quality of your product.

How customers aware your product is defective and we need insurance to save customers money?

I can’t spend $200+ every year.

[shawnwilfong]

Where's your proof of this?

[Ravindran]

What proof you wanted ?. I was in the support team call and mentioned in the earlier threads. Fitbit removed earlier thread and mentioned that it violates forum policy which confirms my statements.

For more proof, Fitbit can go back to support team call and here the recorded conversation.

Sent from my iPhone

[shawnwilfong]

I'm just saying that if you have proof to share of them stating it's defective, then we have a better case against them for not giving us proper support.

[Ravindran]

It’s not the matter for the proof for defective. The product is not working for long enough. I already spend enough time to troubleshoot this. Not interested to spent $200+ every year in the name of discount.

I am moving on to the cheaper product which provides the information what i want.

Sent from my iPhone

[shawnwilfong]

I actually misread your earlier comment - I thought you said that Fitbit is aware their product is defective.

[SunsetRunner]

I cannot do anything as it will not hold a charge long enough to be able to do so! What do you suggest now?

[Martha521]

I am agree, I have mine for 2 years now and mine starts having problems with the battery at 6 months and my fault was that I didn't contact Fitbit as soon as I started having problems. Now my fit bit does as soon as I put it on after charging it all night, I called today to customer service and answer is out of guaranty and you can buy  another one with 25% off what a deal when on your website is 20% off. I will never buy a Fitbit again bad guaranty and devices made to work for 1 year and have to buy a new one.

[Ajwilly]

Mine is the same

[AlejandraFitbit]

Hello all,

I appreciate all the feedback and information provided about the functionality of the Fitbit Blaze, but as recommended in previous posts, if you have already tried the instructions in this post, feel free to contact our support team.

If you don't know how is your warranty, you can take a look at it here.

Happy stepping. 

[Ravindran]

The product works great until Fitbit release new products. Is that means, Fitbit software update causing these failures and Fitbit is doing this to increase new product sale?

Sent from my iPhone

[whlightning]

That's exactly what I believe they do

[shawnwilfong]

I have a case with Fitbit - they're sending me a refurbished replacement that is back-ordered 2-3 weeks.  Spectacular support so far.

Moderator edit: format

[KikeMarchuet]

Hi All,

I am having problems with 2 Blazes, so I think that is more than a prove. Also, always synchronized with Apple iPhones (for those who say that the issue is related with Samsung).

I was offered a refurbished one also, but where is the root cause analysis? Who confirms that after the firmware update, I will not have exactly the same situation? If they are sure that this will not happen with the refurbished one, is because they managed to solve it, correct? So, why Fitbit is not providing the same kind of solution to the rest of Blaze owners?

Unbelievable. If that is the company policy, good luck Fitbit!

[Marlenakay]

My fitbit blaze is no longer holding charge started yesterday it was fully charged so I took it off the charger held charge for about 8hrs and was blinking red recharged it and same thing today. Very disappointed sometimes buying something this expensive is a splurge and not something you get to do often but to turn around and waste your splurge on a product that doesn't last is just sickening. Then I see all the post that they are offering 25% discounts because apparently the battery failing is a trend 25% doesn't make people have the money to run out and buy something that they have already saved once for. Shame on you fitbit

[AlejandraFitbit]

Hello guys, I hope you are doing well.

I appreciate all the feedback provided about the battery issues you experienced with your Fitbit Blaze, this is really important to us.

As recommended in previous posts, if you have already tried the instructions in this post, feel free to contact our support team, you can contact them via chat to get a faster response. If you don't know how is your warranty, you can take a look at it here.

Keep the stepping up! 

[Ravindran]

When you are out of warranty,  Contacting support team will not help. we will end-up spending hours and hours on the support to get 25% discount on new product which is $200+ after discount.   So, we need to spend more money in the name of discount which i can't do every year. 

[PaulaE123]

I've tried all the suggestions for reducing battery drain...my Blaze is 8 mos old, and will keep a charge for 24 hours only. Any other suggestions?

Paula

[Dino33]

I let mine die and then charged it for 24 hours, have not had the battery draining problem since then.