Blaze battery draining fast

[Alex_the_blazeu]

Hi everybody! I don't usually uses blaze while I work. I put it on the table. After about four hours, the blaze turned to 60% batteries from 100%. Any power-down mode can I use in the blaze?

Moderator edit: Clarified subject

[Yumacorn]

Hi @FerdinandFitbit !

I have been experiencing a very similar issue with my Fitbit Blaze and the power consumption being very quick to run down a fully charged 100% battery within hours.

Can you also help me look into this? Is there a way I can pull the Fitbit app log?

Thank you very much and look forward to hearing back from you!

Ryan

[Bobbylillo]

You can try calling Fitbit about the issue. They are certainly aware of
the problem. I have heard they will offer a discount on a unit, whether it is new or used I don’t know. If you are lucky they will send you a new unit. However, they either can’t fix the problem or choose not to fix it. I have given up with them. These products didn’t exist until a few years ago and I lived without them. I have always used a pedometer and Fitbit never truly counted steps. If my arms didn’t move because I was pushing
something or carrying something it didn’t record it. I will use a pedometer and a heart rate monitor when I work out then decide how much I want another device. Either way I won’t be giving Fitbit anymore money.

Sent from my iPad

[Teamweavers]

I am having the exact same issue. Started about a week ago. My battery drains in about 6-8 hours, and is nearly impossible to keep it charged, and actually wear it at all during the day.

[Tcd016]

I contacted Customer Services about the exact same problem - battery dying - a few weeks ago and after a number of emails I got absolutely nowhere with them.

I think that they should realise that all people want is a battery replacement service at a reasonable cost - people will soon realise that these £180 watches are only expensive consumable items that are useless after 15 months or so.

Unless Fitbit changes there Customer Services section to Customer Support  and really supports customers - they will not survive as a company. 

[Tcd016]

Support provide no workable solutions  - just want a cost effective way to get a new battery fitted or a replacement Blaze at reasonable cost.

Unless this is resolved within 7 days I will be obliged to ditch the Blaze and will never purchase another Fitbit product again. 

[Stevorugby]

So my fitbit blaze battery is not holding its charge.  At first it was great it would last for a whole week on a charge. The battery now will charge up fully but will only last an hour. I have tried all the reseting things etc. Its like the battery is just not holding  a charge. Its a commen problem from reading on this site about the battery. I am really disappointed with this product from paying close to 300 euro for it  2 years ago the battery has dramatically decreased after the first year. Saying that the last time i used it was may u can check from the last time it was synced. Its really not practical to be charging it up after an hours use.For such  a "good" product to have the same issue over and over is just not good enough. 

Regards 

Stephen

[soldermonkey]

"Unless Fitbit changes there Customer Services section to Customer Support  and really supports customers - they will not survive as a company. "

Good sentiment, but I think it's incorrect. In my opinion, they calculate they can get away with their current practice, because practically no buyer reads this forum BEFORE buying. So they lose only a trickle and don't have to bother with the product support. There are always more fish in the sea, yes? Sadly, I suspect they're getting away with it.

[Tcd016]

You may we’ll be right ... I played email ping-pong with their customer (don’t) care people a few weeks ago ... got absolutely nowhere with them. If they could only offer a battery replacement service for £10 or £15 they could restore their customers faith in the company.....

Sent from my iPhone

[Kingjaymz]

I totally agree with you. A battery replacement service is a win-win for
fitbit. If they don't do it, their customers get ticked off and it is bad
publicity, bad customer service and results in people going elsewhere.
Fitbit really cannot afford that.

There IS a service that advertises on google and youtube that they replace
Blaze batteries. It costs about half of the price of a new Blaze. At first,
I was thinking that was outrageous. The more I think about it, though...it
is seems like a reasonable compromise. My Blaze is fine, aside from the
battery. If I could get another two years out of it for about $70...I could
live with that.

I would RATHER see Fitbit offer this, and do so at a lower price. It makes
no business sense to me that they would not do this.

James

[Navvet584]

Please do not waste your money. My blaze was working perfectly for 2yrs 11mos until I installed a

required update. Luckily when I purchased the Blaze from a retailer I purchased their 3 year warranty.

Contacted Fitbit and of course they told me it was out of warranty, however, the only reason I contacted them is that it was strange that it was working perfectly one minute and right after I installed their required update it was draining the battery within an hour. Was offered the 25% off deal but at the moment, I contacted the retailer and they gave me shipping data and I shipped the unit for repair. They replaced  the battery, cleaned and tested the unit and returned it. The unit does the same thing. Had the battery changed twice. I purchased the Ionic and it will be the last Fitbit product I will ever own, and to be honest it is a shame because they had a great product. Program error or Marketing ploy I do not know.

[Dhpullen]

Thank you Fitbit Community for the great insight on the Fitbit Battery issues. This has been extremely helpful and I am ready to move on to a product with long warranty.

Sent from my iPad

[withcc6]

Hi @FerdinandFitbit, I am having the same issue with my Blaze, and it often shuts off when I'm wearing it.  Sometimes when I press a button it will restart--sometimes saying the battery is full, other times saying that it is about to die.  It won't last more than an hour or so without turning off (perhaps it would be different if I made sure to sync it more often) and I have missed it every day in the past month or so that it hasn't been working.  I would love to find out if there's anything I can do--maybe it's a firmware issue?  Was wondering if you would be able to give it a look as you offered the other user in this thread.  Thank you.

[LizzyFitbit]

Hi everyone. It's nice to see you participating in the Community. I'm sorry for my delay, and let me continue helping you with your Blaze.

I appreciate you for taking the time to share your thoughts about the Blaze. I understand your position as this isn't the experience that we want you to have, and I'm sorry that you've gone through this situation. Our team takes very seriously the feedback posted in the Community to work and improve our device's performance.

@JonathanVP and @Yumacorn thanks for joining this thread and letting me know about your Blaze's behavior. I've been informed by our Support Team that you already have a case created with them. Please keep working with them via email to receive more details about your case.

@JohanTheron, @Teamweavers, @Stevorugby and @withcc6, thanks for letting me know about your device, as well for trying the steps posted in this thread. Since the battery is still having this behavior, I've requested a case for each of you and shared your details so you can receive further assistance. Make sure to check your inbox.

See you around.

[Tcd016]

“See you around” ?, I don’t think you (Fitbit) get it... you are ignoring the people (a bit like politicians are doing in the UK) ... you won’t see many of your customers around again, because they will have left the Fitbit community and moved across to another manufacturer of fitness trackers and / or smart watches. Fitbit is not the only player in this game. Unless you get your head out of the sand and do something about the battery issues on your devices you will lose customers. All you have to do is to set up a reasonably priced battery replacement scheme - £15 to £20 for a Blaze would restore some faith in your company and the Fitbit brand. Don’t ignore people who have become fans of Fitbit- many of us would like to remain loyal to your company because we like your products and software- but don’t take us for fools who will buy replacement products every year or so, just because the battery won’t hold it’s charge.
Regards Dave.

Sent from my iPhone

[QT_M]

Hi There,

I am curious what was suggested to help you with your blaze.  My Blaze was working extremely well until a firmware upgrade in the summer. Right now, my charge lasts only 2 days.  I have tried other methods such as those suggested about cleaning the contacts etc..but nothing has changed. Any advice would be appreciated.

Many thanks,

Qt_M

[Bobbylillo]

As far as the download causing this issue Fitbit is silent, not admitting to any fault. You can try to contact them but from what I seem to remember with others having this issue with the download nothing truly happens. In my opinion Fitbit has not been helpful. I p ersonally have decided that Fitbit does not belong in my future. I now use a pedometer to count steps and when I work out I use a heart rate monitor. I continue to look for less expensive alternative products Good luck.

Sent from Mail for Windows 10

Moderator edit: format

[Bobbylillo]

Very well stated. I think many people feel the same$ WAY. I have had to charge watches and my BLaze go bad. My wife had a Charge and a Versa go bad. About $600.00 worth of product. Could have purchased 2 Apple watches and maybe still had them working. Right now the replacement Versa is the only one that fuctions. I will not buy another Fitbit product.

Sent from Mail for Windows 10

Moderator edit: format

[Kingjaymz]

Hello Qt~
My Blaze was doing the same thing. ONE of the posters, here: sorry, but I
cannot recall who...indicated that the firmware update changed the settings
on the heart-rate monitor from auto to ON. MY Blaze went from 5 days of
life to 2-3, just like yours. When I changed the setting back to auto, it
immediately went back to 4-5 days of life. My Blaze is about 2.5 years old,
at this point. Hopefully, that will help with yours, as well.

James

[Kingjaymz]

Dave~

I absolutely agree with you. I cannot understand why FB would not do this. It is not only good customer service, but it would also be a (modest) source of additional revenue for them. I LOVE my Blaze. That said, I do not like the idea that ANY of these devices are "disposable." Aside from the idea of the $$$ outlay, every couple years, there is no reason to litter the landfills with devices that would be perfectly functional, aside from battery issues.

Another idea for FB...once the battery dies, in lieu of offering a replacement service, (which is what I would prefer), they instead could offer a "loyalty discount." If you return your used FB, you get a *significant* discount off the price of a new one. (By significant, I mean something like 50% off). It is a win-win. FB gets to keep a happy (and loyal) customer. The customer gets an updated tracker and can tell all his/her friends about what a great company FB is. 

Yes, I know that other companies do not offer this. Why not be a trendsetter? 

Just an additional 2¢. FWIW, I have had two Charge HRs. Those died about a year or so after I got them. My Blaze is about 2.5 years old, now. My Blaze is my favorite by far. I love everything about it. I do not need the added functionality of an Apple Watch. FB gives me everything I need - aside from an easy way to replace a dying battery...

James

[Kingjaymz]

Ryan~

Check your settings to make sure that your heart rate monitor is set to "auto." After a firmware update, mine got changed to "on," and there was a HUGE difference in battery life. I went from 5 days to about 2. Since changing my setting, I am back to about 4 1/2 days. 

James