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Blaze battery draining

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‎09-20-2017 01:46 - last edited on ‎09-24-2017 04:56 by Moderator Alum

‎09-20-2017 01:46 - last edited on ‎09-24-2017 04:56 by Moderator Alum

 My Fitbit Blaze has started having battery draining problems all of a sudden. I am now having to charge it twice a day to use the watch which is so much of an inconvenience. I have followed all the recommended steps in the previous posts and still problems persist.  

 

I have sent an email to contact customer support however a few days has passed and I am yet to receive any kind of acknowledgement let alone a solution. I am not able to get through to customer service after numerous attempts. This is unacceptable and am seeking a resolution urgently from Fitbit.

 

Moderator edit: subject for clarity

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39 REPLIES 39

‎10-01-2017 06:45

‎10-01-2017 06:45

Mine too!!! Im doing the Tough Mudder today and I'm gonna be so mad! I just turned off the sync all day hoping to make it!

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‎10-01-2017 08:02 - edited ‎10-01-2017 08:03

In response to Melrobs42

‎10-01-2017 08:02 - edited ‎10-01-2017 08:03

So as I as previously, the latest update to the Android app fixed a very annoying issue about a large number of duplicate notifications. After living with the update for a few days, the battery issues remain as a very serious shortcoming. This has been going on for a very long time and Fitbit's inability to resolve this is worrisome. Until recently their unwillingness to acknowledge/own this problem is equally worrisome. It would be nice to get a more detailed explanation of the problem and what is being to done rather than the brief statement that they are looking at this. Blaze owners have been staring this for a long time and deserve a better answer.

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‎10-01-2017 17:37

In response to DStan

‎10-01-2017 17:37

i charged my Blaze this morning at 9am--now at 830PM it is at less than 50%., if i leave it go all night it will be dead by morning, so no sleep tracking today (This is my 3rd replacement in a year) it is more than annoying and yes, Fitbit is aware of this--i had detailed conversations with customer service--who tried to tell me that the warranty  of the REPLACEMENT they sent me last year did not mean anything--the warranty was only on the original purchase that died early on and was replaced.

what kind of idiotic policy is this?  i questioned them and got another replacement --*grudgingly*.  it depends on what rep. you get...to correspond with. 

i have the Galaxy 8plus(that came out 5 months ago)--so maybe that is the big issue--  idk, i am unhappy with the performance overall and i am unhappy that my last contact with fitbit has gone unanswered for over 5 days.

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‎10-01-2017 17:43

In response to Fands

‎10-01-2017 17:43

I literally just got this blaze 2 weeks ago....my previous blaze was just fine. I'm going to call them tomorrow

Sent from my iPhone
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‎10-01-2017 17:44

In response to Fands

‎10-01-2017 17:44

I'm so frustrated! I just purchased this Blaze 2 weeks ago!! I'm calling tomorrow 

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‎10-01-2017 18:24

‎10-01-2017 18:24

I am having the exact same issues.  After Fitbit Blaze working great it has all of a sudden draining battery and needing to be charged at least twice a day!! Not a happy customer at all - considering the amount of money I paid I expect a better product!! I'll email customer services and hopefully be able to get this resolved very soon as I love my fitbit!! 😞 @AlejandraFitbit can you help at all?  I have done the things in the previous comments as suggested but still not fixing the issue!!!

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‎10-02-2017 05:03

In response to JanineLittle

‎10-02-2017 05:03

Thanks Janine. I willtry with @alejandrafitibit
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‎10-02-2017 18:50

In response to claudpon

‎10-02-2017 18:50

Y'all I just did the live chat and my new Blaze is on the way!  They said they saw that I was having "short battery life." 

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‎10-02-2017 20:21 - edited ‎10-02-2017 20:23

In response to Melrobs42

‎10-02-2017 20:21 - edited ‎10-02-2017 20:23

@Melrobs42 Don't get too excited. A number of weeks ago I called Fitbit support on the phone. They were very courteous, noted that they could tell the batteries were being depleted far too quickly, did their best to be helpful and arranged to replace the two Blazes that I had purchased for my wife and myself. The new Blazes had the same battery problems, no luck. Now for the bad news, a battery's life is determined by recharge/discharge cycles. So the more often one has to recharge the batteries because the Blaze is draining them, the shorter their lifetime as in the Blaze goes kaput. This is a serious problem.

Fitbit, hear us, we need help, ASAP.

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‎10-12-2017 23:21

In response to DStan

‎10-12-2017 23:21

Yes fitbit plz listen and help fix thid

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‎10-19-2017 04:14

‎10-19-2017 04:14

My Blaze also suddenly developed a sudden drop in battery life.  I contacted FitBit and was told the battery was bad.  Blaze is 6 months old and is a warranty replacement.   FitBit offered me a 25% discount on a new FitBit.  I suspect a firmware or software update has a bug in it..

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‎10-19-2017 04:17

In response to JMeador

‎10-19-2017 04:17

Or a planned obsolescence.  They insist I buy a bew device.

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‎10-19-2017 04:45

In response to KB9WNS

‎10-19-2017 04:45

Yep, they sent me a new one, still same issue

Sent from my iPhone
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‎10-19-2017 04:51 - edited ‎10-19-2017 17:18

In response to Melrobs42

‎10-19-2017 04:51 - edited ‎10-19-2017 17:18

Software bug?

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‎10-19-2017 17:16

In response to Melrobs42

‎10-19-2017 17:16

Software bug.  Maybe in a driver.  What phone do you have?

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‎10-19-2017 17:28

In response to KB9WNS

‎10-19-2017 17:28

iPhone

Sent from my iPhone
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‎10-19-2017 17:29

In response to DStan

‎10-19-2017 17:29

Batteries generally fail gradually.  You lose a bit of capacity with every charge cycle.  The charge circuit in the Blaze is not overly aggressive with a full charge cycle at about 3 hours.  Constant current for about 80% of charge and then a tapering off as it approaches 100%.  Many devices will only charge to about 90% and set that as the fully charged level.  This protects the battery and the device.  I was getting 100+ hours on my Blaze but suddenly dropped to 12 hours.  Software bug.

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‎10-19-2017 17:29

In response to KB9WNS

‎10-19-2017 17:29

I've updated and tried resetting...nothing

Sent from my iPhone
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‎10-19-2017 17:48

In response to Melrobs42

‎10-19-2017 17:48

Samsung 8's have a known issue.  I have a S7

 

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‎10-20-2017 05:05

In response to KB9WNS

‎10-20-2017 05:05

Hello, thaks for your response.
I have an Iphone 7



regards,

Claudio
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