11-10-2018
08:31
- last edited on
11-11-2018
05:55
by
AlejandraFitbit
11-10-2018
08:31
- last edited on
11-11-2018
05:55
by
AlejandraFitbit
I charged my Blaze for two hours yesterday and within 4 hours it was completely drained and dead. I charged it overnight because it took that long and within 2 hours today, it was in the red again! It is only a little over a year old and was a replacement Blaze due to the button not working last year. Now what can I do? I have everything under the sun turned off and this just started happening yesterday. Until then, I was able to hold a charge for 4, sometimes 5 days. Please help... I love my Fitbit.
Moderator edit: subject for clarity
11-10-2018 09:09
11-10-2018 09:09
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
How can I Improve my Fitbit battery life?
http://help.fitbit.com/articles/en_US/Help_article/2004/?q=improve+the+battery&l=en_US&fs=Search&pn=...
Wendy | CA | Moto G6 Android
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11-11-2018 05:55
11-11-2018 05:55
It's great to see you here @LandDsMommy and @WendyB thanks for stopping by.
I would like to know if the instructions provided by our friend worked? Have you test your tracker after following them?
Hope to hear from you soon.