08-04-2018 14:07 - last edited on 08-06-2018 05:16 by AlejandraFitbit
08-04-2018 14:07 - last edited on 08-06-2018 05:16 by AlejandraFitbit
Hello, all of a sudden my Blaze battery is draining within 3-5 hours of having a full charge? What can be done, please?
Moderator edit: subject for clarity
08-04-2018 14:40
08-04-2018 14:40
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
Wendy | CA | Moto G6 Android
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08-05-2018 00:01
08-05-2018 00:01
Hi Wendy,
Thanks for reply. I’ve done that, and it’s still the same. Battery this time lasted 3 hours
08-06-2018 05:19
08-06-2018 05:19
It's great to see new faces @SunsetRunner, welcome and @WendyB thanks for stopping by.
I appreciate all the efforts in trying to fix this issue. Since the instructions provided by our friend didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.