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Blaze battery is draining

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‎08-04-2018 14:07 - last edited on ‎08-06-2018 05:16 by Moderator Alum

‎08-04-2018 14:07 - last edited on ‎08-06-2018 05:16 by Moderator Alum

Hello, all of a sudden my Blaze battery is draining within 3-5 hours of having a full charge? What can be done, please?

 

 

Moderator edit: subject for clarity

Best Answer
3 REPLIES 3

‎08-04-2018 14:40

‎08-04-2018 14:40

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then  Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for  charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎08-05-2018 00:01

In response to WendyB

‎08-05-2018 00:01

Hi Wendy, 

 

Thanks for reply. I’ve done that, and it’s still the same. Battery this time lasted 3 hours 

Best Answer

‎08-06-2018 05:19

In response to SunsetRunner

‎08-06-2018 05:19

It's great to see new faces @SunsetRunner, welcome and @WendyB thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. Since the instructions provided by our friend didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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