Blaze battery issues

[maggieb69]

Dear Fitbit

Thank you for your below response to the battery issue with the blaze.  Can you please provide a little more infor on this.

Has Fitbit contacted Samsung for a solution and are they going to do anything about it?

You are aware it is not only the Samsung S8/S8+, others with different phones have noted problems, so you have a solution for them also??

Hope you can answer the above questions.  

Thanks

Fitbit response to battery issues:

Thanks everyone for your continued patience! I can confirm that our team has thoroughly investigated this Bluetooth connection issue between Blaze and the Samsung Galaxy S8/S8+. After the investigation on our end, it looks like Samsung will need to release an update to have this resolved. 

I really appreciate everyone's cooperation while this was being looked into. I know this has been frustrating but thank you for your understanding. Now that we have concluded the above, I'm going to close this thread. If any new issues come up, please start a new topic. 

[AlejandraFitbit]

It's great to see you around @maggieb69, thanks for the information provided.

Can you please be more specific about the issue you are having with your Blaze? Is it with syncing or with battery? If it is about the battery, you can take a look at this post and follow the instructions provided there. Now if it is about syncing, follow the instructions provided in the Having trouble syncing? post.

About the Samsung Galaxy S8/S8+, our team is working on this. You just need to be aware of any update. Your patience will be much appreciated. 

Hope to hear from you soon. 

[Scott_Turnbull]

 is the 38 page thread you marked solved and closed not enough background info for this problem?

what liaison has gone on with Samsung about the issue, what type of technical problem is it, are Samsung aware and is their a solution in the pipeline. 

any info would be appreciated rather than "it's not our problem mate it's the other guys who need to fix it!"

[maggieb69]

Thank you for replying.

Same issue as everyone else in the previous thread that is apparently resolved??  That is not clear either.  

Mine will not hold charge and I have like others tried all the suggested options.

I would like my question answered please.

Has Fitbit contacted Samsung for a solution and are they going to do anything about it?

You are aware it is not only the Samsung S8/S8+, others with different phones have noted problems, so you have a solution for them also??

Many thanks

Has Fitbit contacted Samsung for a solution and are they going to do anything about it?

You are aware it is not only the Samsung S8/S8+, others with different phones have noted problems, so you have a solution for them also??

Hope you can answer the above questions.  

Thanks

Fitbit response to battery issues:

Thanks everyone for your continued patience! I can confirm that our team has thoroughly investigated this Bluetooth connection issue between Blaze and the Samsung Galaxy S8/S8+. After the investigation on our end, it looks like Samsung will need to release an update to have this resolved. 

I really appreciate everyone's cooperation while this was being looked into. I know this has been frustrating but thank you for your understanding. Now that we have concluded the above, I'm going to close this thread. If any new issues come up, please start a new topic. 

[SunsetRunner]

I too would like to know more about this ... Simply saying that Samsung needs to release an update leaves many questions! Is Samsung aware there's an issue? Has Fitbit been able to pinpoint the issue and relay that info to Samsung? If Samsung has been made aware, was a timetable for the update given?