Blaze battery not lasting

[Trigger_thyme]

I'm 2 months out of warranty and my battery will not last more than 8 hours. That's with brightness on auto, BT off, heart rate off, and no syncing. I realize you haven planed obsolescence in your products, that goes without saying. But 2 months out of warranty ... Really? 

I'm a first time customer and do enjoy tracking my steps at work at heart rate during workouts. The other social features make the blaze and fitbit as a company easy to buy. My wife liked the features of the Blaze  and after her surge HR fell apart with 13 months she upgraded. 

Not very happy with my $220 smart watch that lasted through warranty. Anybody have a solution that isn't buying another Blaze? I'm quite handy and would happily replace the battery myself if one is available.

Moderator edit: subject for clarity

[Trigger_thyme]

In case anyone asks, I have done everything suggested to squeeze battery life and restated the unit many times. 

[Runner78]

I'm having the same issue, but I've owned mine for about 18 months.  Sometimes my battery only lasts 3 hours.. I called Fitbit and they said to restart it, charge it from a laptop instead of an outlet and then see how long the battery holds a charge.  They opened a case on my issue and if the battery still doesn't hold a charge, then I'm supposed to call them back. It's disappointing that you pay $200 for a watch that won't work 18 months later....

[Trigger_thyme]

Sounds like we aren't the only ones seeing this defect. Maybe I should call. I just feel like I will get the generic answer of, "sorry your out of warranty and luck". 

[SunsetRunner]

 I had the same issue and was about a month past the warranty deadline.  Fitbit replaced it.  I'd try calling support.

[Runner78]

Well, I did everything they asked... restarted my fitbit, charged it on the laptop so it would sync, and the battery drained 12 hours later.  Called customer service and because it's out of warranty, all they are going to do is send me a link for 25% off my next purchase. Not good for business when a $200 watch becomes defective after 18 months.  Very disappointed and will encourage people to spend the extra money on an apple or garman product, which will be my next purchase.  Stay away from fitbit, unless you want to have a defective tracker after warranty runs out.... 

[MattJ71]

It sounds like you had a defective unit to begin with.  I've had mine for 18 months and have not seen any degradation of battery life.  Mine still goes 4 to 5 days no problem.

I have it always synced through Bluetooth, notifications on, and wear it 24/7.

[Rich_Laue]

It might have been defective from the start, but a lithium battery's life is very much dependent on how the battery has been maintained and used.

[Trigger_thyme]

I called customer support today and they want me to charge it to full. Turn it on and then set to all day sync, and sync 5-7 times with phone throughout the day until dead. Once it dies call them with a trouble ticket #. Fingers crossed they want to keep me as a customer. 

[Trigger_thyme]

Sorry for the late update. So eventually I received a customer service evaluation email to check how the rep did with me over the tech support call. I of course explained everything that went down to that point and how it's unacceptable to pay $200 + a year to own their products.

I got a reply email saying they would goodwill replace the unit (because I **ahem**ed so much I'm sure). That surprised me as I was looking at competitors products.

So my replacement is working fine and has a screen protector which I should have done to begin with. 

[nbpfunkl]

Same thing happened to me. The Blaze started draining months ago but i put off calling them and tried the suggestions online. BTW..online tells you to use the community to find fixes. Finally, someone said on a thread to call them . I did and now, I am 2 months out of warranty. They basically told me there is nothing more to trouble shoot and offered 25% discount plus 10%. This is after speaking with a supervisor. Unbelievable, that they wont replace it. Clearly defective. And I work for a healthcare company that literally promotes there product. They show that the diagnostics is battery drainage with little use but unfortunately, "don't have diagnostics past 30 days" which means , no way of me proving that the problem existed before the warrant was up. How convenient for them . I will never use Fitbit again and am changing my entire family over to Apple watch. Similar price, better customer service and quality. I am very disappointing and sad that my device has failed in such little time.

[AlejandraFitbit]

A warm welcome to the Community @nbpfunkl.

I am sorry to hear about your Fitbit tracker. If you haven't tried the instructions provided in this post, I recommend taking a look at it and give them a try. Also, please check our warranty policy.

Catch you later. 

[nbpfunkl]

I've tried all of these suggestions that were on the Fitbit Community website. As your app and website says to reach our to the Community for answers. Nothing seemed to work, so many people with the same problem. Finally a thread said to call in and gave a number. The rep on the phone said that there was no use in troubleshooting on the phone as nothing would fix this. They offered me 25% to additional 10% off to buy a new one as my warranty was up by 2 months. That tells me that they are aware of this issue. Know that it is fatal to the product. Yet no resolution, except to by a new one? The consumer is out the money they spent on the product, which was not cheap, and forced to pay more for another product that failed within a year? Does that even make sense. There was no abuse to this product it was used daily as a watch, heart rate monitor, steps counter, and occasional walking tracker. That means the product was a lemon. The battery life slowed down and heart rate monitor intermittently worked way before the warranty was up. If I would have known I would have been in the position I am in now, I would have bypassed Fitbit suggestions to find answers by "asking the Community or visit Fitbit help (which points to more Community feeds)", and when straight to calling them to log the issued before my warranty was up. Super disappointing.

(Take not people, if your device is acting up, call them immediately or all you'll have left is a paper weight, don't rely on the Community suggestions)

Moderator edit: caps

[Kad512]

I’ve had my Blaze for almost 2years and in the last 2 months I’m having to charge it before the day is up. I’ve turned off the   Automatic syncing and notifications and still having problems with it. I’ve gone to the forum on proper way of charging and it still not working. I’m very disappointed in how much I paid for this product and it only last for 2 years.

[Kad512]

I guess you’re the lucky one...I’m not and I agree with the other person..spend your money somewhere else

[Trigger_thyme]

To me it's an engineering issue, it's a micro battery. 

I would hope someone would create a solar charge system that's powerful enough to support a smart watch in the near future  

[lostmyflex]

I am having the same trouble. My battery in draining and won't last 24 hours.  I am seeing that it's not just me having this issue. My trouble started when they updated the different faces and I selected a different face than I had and next thing I knew my battery was draining.   I could understand the battery finally dying but there should be another fix.  Like having the battery changed.  I'm not open to paying another 200 on a watch that I cannot count on lasting more than a few years because of the battery.   

[AlejandraFitbit]

Welcome to the Community @Kad512, @lostmyflex and @Trigger_thyme, @nbpfunkl it's great to see you around.

I would like to know if you have contacted our support team, have they offer a solution for the battery issue you are experiencing? If you haven't checked our warranty policy, I recommend taking a look at it.

Hope to hear from you soon. 

[Kad512]

I did talk to them. They offered me a 25% off. I had to use it in 30 days and could not use it on the Versa considering Fitbit is not selling the Blaze on their website anymore. The warranty is only a year...so that doesn’t do me much good. Hope the Versa last longer than the Blaze or this will be my last purchase. If it weren’t for the Fitbit challenge I would have not purchased another one.

[susanpw7674]

I am so fed up with Fitbit support. I am having same problem. I have to charge my fitbit everyday.

Now they want me run it from 100% to dead and call them back. This is crazy service.

Obvioulsy there is defective product here. Why do I have to charge it everyday when the charge is suppose to last 3/4 days!