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Blaze blackouts

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‎11-05-2017 04:21

‎11-05-2017 04:21

My blaze is having "blackouts".  It loses time and does not track steps.  What is happening?

 

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‎11-06-2017 05:33

‎11-06-2017 05:33

It's great to welcome you @bakerKP1. Have you checked if your battery is lasting the time it should? If it isn't, I recommend taking a look at this post and follow the instructions provided there. Also, you can restart your tracker. 

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-06-2017 06:32

In response to AlejandraFitbit

‎11-06-2017 06:32

No, when the blackouts happen, the only way to wake it up is to sync it. I have done all the steps that you indicated. It is frustrating because I can lose entire workouts.

"Life is about using the whole box of crayons."
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‎11-08-2017 05:33

In response to bakerKP1

‎11-08-2017 05:33

Thanks for the information @bakerKP1. Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further assistance.

 

Catch you later. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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