Blaze button not working

[Debs_82]

Hi,

My husband owns a Blaze.  The “back” button is not working, so when he goes into a screen, for example, the messages screen, he can’t toggle back to the main screen.

We’ve updated it so it’s running the latest system.  We’ve also restarted it a couple of times, but it still isn’t working.  😞

Thanks!

Deb

[SunsetRunner]

Awesome troubleshooting 

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.

Mention what you've already tried to speed things up.

[AlejandraFitbit]

Great to see you around @Debs_82, thanks for troubleshooting this by yourself and @SunsetRunner for stopping by.

If the Blaze button continues without working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

I hope this helps, let me know the outcome. 

[SunsetRunner]

*fingers crossed*

[Debs_82]

Thanks for that.  Yep, we've contacted them and I did mention in my original email all of the troubleshooting we've done to try to fix it ourselves, but they just keep responding with the troubleshooting steps we've already done!  LOL!  We'll just keep emailing them, I guess!  

[Debs_82]

We've already tried cleaning around the button with a toothpick.  We've also tried blowing it out, but it's still not working.  😞

[AlejandraFitbit]

Thanks for the information @Debs_82. My recommendation here is to wait the reply from our support team, I am sure they will offer you a solution for this issue.

Keep me posted.